We have other current jobs related to this field that you can find below
-
Senior Service Desk Analyst
3 days ago
Chelmsford, Essex, United Kingdom ParentPay Group Full timeSenior Service Desk Analyst – FinanceParentPay Group, a leading EdTech provider, is seeking a highly skilled Senior Service Desk Analyst to provide exceptional 2nd line support for Financial Management Systems, ensuring seamless customer experiences and driving business success.Key ResponsibilitiesProvide high levels of customer service at all times,...
-
Senior Service Desk Analyst
3 days ago
Chelmsford, United Kingdom ParentPay Group Full timeDescriptionThe primary objective of the Senior Service Desk Analyst – Finance, is to provide a single point of contact between the service desk and the customer, providing exceptional 2nd line support for Financial Management Systems including FMS, SIMS Fees Billing, SIMS Finance and Finance Next Gen. The key duties will involve handling support calls,...
-
Customer Service Analyst
4 weeks ago
Chelmsford, United Kingdom ARU Full timeAbout ARU: ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARUs research institutes and four faculties bridge scientific, technical and creative fields. We deliver...
-
Senior Recruitment Consultant
2 months ago
Chelmsford, United Kingdom Rite Recruit Ltd Full timeA highly specialised recruitment agency is hiring in Essex Senior/Lead Recruitment Consultant - Contracts As a Senior Contract Recruitment Consultant you will be required to: • business develop, bring on new clients and manage existing relationships • promoting contract services • development of candidate relationships, building a deep, specialised...
-
Field Service Engineer
3 weeks ago
Chelmsford, United Kingdom CEH Recruitment Full timeOur national client is looking to recruit a field service engineer (based from home) to cover predominantly the Essex area of England. You will be responsible for the repair/maintenance of our client’s products. Job Role:- * Maintenance and repair of range of compact road sweepers, truck mount sweepers, spreaders, airport support equipment and mowing...
-
Chelmsford, United Kingdom Liberty Global Full timeWe’re looking for a Regulatory Affairs Analyst and a Competition Policy Analyst in London UKThe Regulatory Affairs Analyst and Competition Policy Analyst is an exciting role in the Legal and Corporate Affairs (LAC) team providing senior level advice relating to antitrust, litigation, regulation, and M&A. The Analyst will play a key role in collaborating...
-
Data Analyst: Insights and Strategy
4 days ago
Chelmsford, Essex, United Kingdom Essex County Council Full timeData Analyst: Insights and StrategyAbout the RoleWe are seeking a skilled Data Analyst to join our Data & Analytics team at Essex County Council. As a Data Analyst, you will play a key role in advancing data science initiatives to provide valuable insights for evidence-based decision-making processes.Key Responsibilities:Extracting data from various sources...
-
Estates & Facilities Help Desk Operator
3 months ago
Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full timeWe are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team. You will work as part of the wider E&F team, however you must also demonstrate the ability to use their own initiative. The help desk handles calls from both hard and soft services within...
-
Analyst: Analytics
2 months ago
Chelmsford, United Kingdom Essex County Council Full timeAnalyst: Analytics & Data Science Fixed Term, 12 months Full Time, 37 hours per week Up to £41,850 per annum (see end of document for payment structure) Location: Chelmsford Working Style: Closing Date: Sunday 7th July 23:59pm Essex County Council’s award-winning Data & Analytics service has been growing and evolving for some time now; and...
-
Incident Command Desk Supervisor
3 months ago
Chelmsford, United Kingdom East of England Ambulance Service Full timeDuties & Responsibilities Responsible for the monitoring and processing of emergency 999 calls from the general public. Analysing a patients conditionandsituation to obtain an appropriate AMPDS category and relevant specialist ambulance response determinant code. Responsibilities in line with those of the main duties and responsibilities of a Dispatch Team...
-
Data Analyst
4 days ago
Chelmsford, Essex, United Kingdom Essex County Council Full timeUnlock the Power of Data with Essex County CouncilWe are seeking a skilled Data Analyst to join our award-winning Data & Analytics team. As a key member of our team, you will play a crucial role in advancing our data science initiatives and providing valuable insights to our organization.Key Responsibilities:Conduct in-depth data analysis to support business...
-
Junior Analyst: Analytics
2 months ago
Chelmsford, United Kingdom Essex County Council Full timeJunior Analyst: Analytics & Data Science Fixed Term, 12 months Full Time, 37 hours per week Up to £32,000 per annum (see end of document for payment structure) Location: Chelmsford Working Style: Closing Date: Sunday 7th July 23:59pm Essex County Council’s award-winning Data & Analytics service has been growing and evolving for some time...
-
Incident Command Desk Supervisor
3 months ago
Chelmsford, United Kingdom East of England Ambulance Service Trust Full timeResponsible for the effective and efficient mobilisaiton and direction of significant or unusual incidents in conjunction with the EOC Duty Manager and Duty Tactical Commander. Responsible for HART deployment across the regional in line with current deployment protocol’s. Be a point of expertise within the duty team for major / significant incident...
-
Senior Analyst: Analytics
2 months ago
Chelmsford, United Kingdom Essex County Council Full timeSenior Analyst: Analytics & Data Science Fixed Term, 12 months Full Time, 37 hours per week Up to £49,606 per annum (see end of document for payment structure) Location: Chelmsford Working Style: Closing Date: Wednesday 17th July 23:59pm Essex County Council’s award-winning Data & Analytics service has been growing and evolving for some...
-
Planning Solutions Analyst
3 months ago
Chelmsford, United Kingdom Essex County Council Full timeWe are looking for an exceptional solutions analyst to join our established and expanding Planning Service. Are you a highly motivated, experienced analyst? Do you have knowledge of the planning sector, data management and analysis and do you have a proven track record of implementing system change? ECC has an aging planning obligations management system and...
-
Planning Solutions Analyst
3 months ago
Chelmsford, United Kingdom Essex County Council Full timeWe are looking for an exceptional solutions analyst to join our established and expanding Planning Service. Are you a highly motivated, experienced analyst? Do you have knowledge of the planning sector, data management and analysis and do you have a proven track record of implementing system change? ECC has an aging planning obligations management system and...
-
Planning Solutions Analyst
3 months ago
Chelmsford, United Kingdom Essex County Council Full timeWe are looking for an exceptional solutions analyst to join our established and expanding Planning Service. Are you a highly motivated, experienced analyst? Do you have knowledge of the planning sector, data management and analysis and do you have a proven track record of implementing system change?ECC has an aging planning obligations management system and...
-
Business Analyst
2 months ago
Chelmsford, United Kingdom Essex County Council Full timeBusiness Analyst Fixed Term, Full Time From £44,908 to £52,834 per annum Location: Chelmsford Working Style: Closing Date: 7th July 2024 Please note that this is a fixed term contract / secondment opportunity for a period of 12 months. This is a hybrid working arrangement with the expectation to attend Chelmsford offices 2-3 days per week. ...
-
Operations Manager
3 months ago
Chelmsford, United Kingdom Aon Full timeOperations Manager / Analyst Are you an Insurance Operations Analyst looking to take the next step in your career? Do you want to work for a prestigious team in the London market where your dedication and skills with help to shape our business operations and strategy across Aon Global Broking centre? If yes, we’d love to hear from you! We are...
-
Customer Service Manager
1 week ago
Chelmsford, United Kingdom Adore Recruitment Ltd Full timeWe have a fantastic opportunity for an experienced customer service manager who has worked within a role which involved coordinating and scheduling of deliveries or the scheduling of appointments to join this lively friendly companyDriver required due to location - Chelmsford - free parkingProgression - Opportunities - New role !!!You will be responsible for...
![ParentPay Group](https://media.trabajo.org/img/noimg.jpg)
Service Desk Analyst
3 months ago
Key Responsibilities
- Providing 1st class customer service via incoming phone calls, e-mails and through our customer facing portal.
- Managing customer expectation with the use of active listening and telephony skills.
- Be mindfully aware of the volume of work on offer
- Analysing Customer enquiries to determine correct prioritisation and classification.
- Taking ownership of customer enquiries and attempting to resolve new cases at first contact.
- Using remote support tools to attempt to resolve queries at first contact.
- Routing newly created cases to the specific 2nd Line teams where required.
- Educating customers on bespoke software used exclusively in the Education industry and minor Microsoft related issues.
- Assisting 2nd Line teams with their workload where required.
- To ensure the data protection process rules are abided to at all times
- To keep non work related activities to break and lunch times only
Skills, Knowledge and Expertise
- Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training
- Business awareness: demonstrate a knowledge of an organisation’s business areas, drivers, structure, priorities etc.
- Service awareness of all the organisation’s key IT services for which support is being provided
- Support tools and techniques
- Customer service experience must be customer focused with excellent communication skills and happy to be customer facing
- Be punctual and flexible
- Have an eagerness to learn and develop new skills
- Great communicators in spoken and written English at all levels with an excellent telephone manner
- Computer literate and a confident user of Microsoft based programs
- Ability to work well under pressure and demonstrate a solid logical approach to problem solving
- Capable of asking clear and concise questions in order to ascertain the exact details of a customer query
- Conscientious and self-motivated
- Telephony experience in a Service Desk or Contact Centre environment
- Previous use of a Customer Relationship Management Software eg. Service Now
- Previous work within a School and/or Educational Body
- Experience of working in an ITIL compliant environment
- IT Certifications such as COMPTIA A+
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.