Customer Service

3 weeks ago

Bradford, United Kingdom Manpower UK Ltd Full time

Receptionist / Customer Service
Pay - £11.44 per hour
Hours - 6 hours per day. 9am until 3pm- Monday to Friday - (can be flexible)
Length of contract - 1 month
Start Date - ASAP
Bradford

We are looking for a receptionist primarily on the welcome desk. You must show a high level of professionalism and initiative in helping staff and students. You will have excellent timekeeping to cover our welcome desk.

As Receptionist your main duties will include:

Providing general clerical support responding to enquiries from staff, students and members of the public by telephone, email and in person whilst staffing the welcome desk;
Keeping communal areas tidy and organised;
At all times working as a member of a team, building and maintaining good working relationships with colleagues;
As Receptionist you will have:

Experience of working in a busy office environment where the ability to multi-task, prioritise, work with minimal supervision and meet multiple deadlines is required;
Good IT skills in using Microsoft Word, Outlook and Teams;
Strong interpersonal skills with the ability to work as part of a team and to provide a high quality customer experience;
High level of communication skills, both written and verbal, including experience of responding effectively to enquiries from a wide range of stakeholdersMain Responsibilities and functions;

To assist in the management team with the day to day running of the property
To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and investors
Embrace the 'more than just a room' philosophy of student welfare and support services.
Duties;

Day to day responsibility for providing excellent customer service and student experience
Assist the Accommodation Manager to ensure the highest possible standards of student safety and welfare
Carry out general reception duties including, but not limited to, mail handling, facilitating approved access for visitors and contractors, and general completion of administration
Assist in managing 'check in' and check out' procedures ensuring efficiencies and room management procedures are adhered to
Carry out kitchen inspections, update records and take corrective action when needed.
Undertake regular inspections of rooms and common spaces, update records and take corrective actions when needed
Assist the Accommodation Manager with daily site standard audits
Take a lead role in fire safety, weekly fire alarm tests and regular evacuation drills

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