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Customer Service Representative

2 months ago

Bradford, United Kingdom Search Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Provide effective and professional service to all customers, resolving their enquiries in a timely and efficient manner.
  • Deliver the right outcomes for all customers, ensuring that their needs are met and exceeded.
  • Handle complaints and issues in a professional and courteous manner, delivering resolutions and ensuring customer satisfaction.
  • Take inbound calls in a timely manner, identifying customers' needs and demonstrating effective problem-solving techniques.
  • Keep up to date with policies and products, ensuring that you have a thorough understanding of our services and offerings.
  • Build growing and sustainable relationships with our customers, going the extra mile to ensure their satisfaction.
  • Maintain accurate and up-to-date records and systems, ensuring that all customer interactions are documented and tracked.

Requirements:

  • Experience within a customer service role, with a proven track record of delivering exceptional customer service.
  • A natural passion for delivering exceptional customer service and confidence when speaking to customers.
  • Good listening skills, with the ability to understand and respond to customer needs.
  • Good problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Able to manage your time wisely, meeting call handle time targets and ensuring that all customer interactions are completed in a timely manner.
  • Excellent communication skills, with the ability to communicate effectively with customers and colleagues.
  • Ability to multi-task and use various systems, while engaging with customers over the phone.

About Us:

Search is an equal opportunities recruiter, welcoming applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.