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Technical Support Engineer- Power Generation
4 months ago
Job Title: Technical Support Engineer- Diesel Generators and Energy Storage Systems
Salary: £45-£50k + 7.5% annual bonus
Location: Remote/ UK Wide Coverage
Job Mission: Purpose:
To contribute to the profitability of the company’s Power division of the business, by technically supporting teams and customers to increase parts & service sales.
Key Responsibilities:
To provide customers with technical support for generators and Energy Storage Systems
Provide customer support to resolve technical and application problems. Including occasional on site presence
Warranty Claim handling
Service Bulletin Administration
Support dealers with warranty claims as and when required.
Support service Operations Manager with work in progress management.
Provide on-site and remote support for service engineers.
Preparation and provision of internal and external technical service training
To provide a first-class level of customer support to our customers.
Undertake special project work as required.
Attend annual product training at our factories in Spain and Italy.
Skills, Knowledge and Experience Required:
Essential
Excellent technical knowledge of Diesel Generators or Energy Storage Systems
Proven experience of Customer Support
Self-Motivated
Organised
Able to work individually and as part of a team
Excellent interpersonal skills
Good standard of presentation skills
PC literate, web experienced
Desirable:
Good basic knowledge of at least two of the following: ESS Systems, Diesel Generators. Clean driving license
Company Information:
Guided by a forward-thinking approach to innovation, the division designs, manufactures and markets a comprehensive range of mobile and energy-efficient generators, light towers, dewatering pumps, and ESS (Energy Storage Systems). These are used in a wide range of industries including construction, mining, oil and gas, and rental.
Essential
Desirable
Attainments
(education, qualification)
National certificate in mechanical engineering
Apprentice trained
Knowledge of systems
Knowledge
(Knowledge, experience & background)
High quality engineering background
Technical service experience of generators/lighting towers/pumps/ESS Systems
Product & service knowledge of lighting towers & centrifugal/piston pumps
Circumstances
(any special demands of the job, such as ability to work unsocial hours, travel abroad, etc)
Prepared to travel throughout UK and Ireland
Travel overseas for training
Competencies
Essential
Desirable
Adaptability – ability to modify style in order to achieve results and maintain effectiveness.
x
Business Focus - Understands and demonstrates an awareness of the link between their role and the business.
x
Creative Thinking – Ability to identify alternatives to current thinking. Ability to develop and implement innovative solutions to problems
x
Critical Thinking - Ability to reason logically and to recognise assumptions; to evaluate options and reach sound decisions.
x
Impact & Influence - Ability to positively persuade, convince and impress others in order to achieve results.
x
Integrity - Ability to maintain organisational, ethical and social values in all business activities.
x
Communication - Ability to express ideas and receive and exchange information clearly
x
Planning & Organising - Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently
x
Teamwork - Utilizing appropriate interpersonal styles and methods during group interactions.
x
Quality - Ability to promote, develop and maintain a culture conducive to quality throughout the organisation; and to improve it’s performance
x
Technical Knowledge - Having an understanding and an ability to use technical/professional knowledge & information.
x
Customer Focused - Maintain clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.
x
Company Benefits:
25 days holiday, plus bank holidays per year
Pension – after the qualifying period (6 months after auto-enrolment) he can join a full pension scheme with 5% employee contribution and 10% employer contribution.
Life assurance 1 x basic salary increases to 4 x basic salary once joined full pension scheme.
Private medical (taxable benefit)
MediCash – taxable benefit, but allows employees to claim back money for things like opticians, dentists, etc.
Work pattern: 39- 42 hrs
Company car
You will possess a good knowledge of the construction industry, self motivated and be able to work individually and as part of a team. As you are customer facing you will have excellent interpersonal skills, be PC literate & hold a clean driving licence.
If you are ready to make a significant impact and work for a global leader, we invite you to apply. Please submit your CV or call (phone number removed)
