Technical Support Engineer
4 weeks ago
Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
Job Mission- Purpose:
To contribute to Atlas Copco Power Technique's profitability by technically supporting PTS teams and customers to increase parts and service sales.
Your role:
To provide customers with technical support for their Atlas Copco generators and ESS (Energy Storage Systems).
Provide customer support to resolve technical and application problems. Including occasional on-site presence.
Warranty Claim handling.
Service Bulletin Administration.
Support dealers with warranty claims as and when required.
Support service Operations Manager with work-in-progress management.
Provide on-site and remote support for service engineers.
Preparation and provision of internal and external technical service training.
To provide a first-class level of customer support to our customers.
Undertake special project work as required.
Attend annual product training at our factories in Spain and China.
You will report to Service Operations Manager.
To succeed, you will need:
Excellent technical knowledge of at least one of the following lines: ESS Systems, Diesel Generators is essential.
Experience with Customer Support.
Goal-focused mindset, focusing on achieving targets and maintaining effectiveness.
You have your customers perspective in focus and you know how to engage them in your ideas.
Good standard of presentation skills.
Have a good level of PC knowledge including Microsoft applications and .
Desirable: Good basic knowledge of at least two of the following lines: ESS Systems, Diesel Generators,
Educational requirements: A national certificate in mechanical engineering is essential. Apprentice trained and knowledge of Atlas Copco systems is desirable.
High-quality engineering background and technical service experience in generators/lighting towers/pumps/ESS Systems is essential. Product and service knowledge of lighting towers and centrifugal/piston pumps is desirable.
Prepared to travel throughout the UK and Ireland.
A full clean driving licence and right to work in the UK are essentials for this role.
In return, we can offer you:
A satisfying career – we are passionate about the development & progression of our employees and have high goals regarding equal opportunities and the promotion of females within our business.
We offer a benefits package including health insurance, paid leave, retirement benefits, free parking and an on-site gym.
We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.
Your chance to be proud of contributing to leading innovative 'power' solutions.
About our company:
Atlas Copco Power Technique in the UK is made up of a small, dedicated team of outstanding employees who support our distributors and customers with our wide range of solutions. The operations within the UK are, for the most part, dedicated to sales, service and installation. Atlas Copco Power technique has its UK head office in Hemel Hempstead, Hertfordshire.
Power & Flow is a division within Atlas Copco's Power Technique business area. Guided by a forward-thinking approach to innovation, the division designs, manufactures and markets a comprehensive range of mobile and energy-efficient generators, light towers, pumps and ESS (Energy Storage Systems). These are used in a wide range of industries including construction, mining, oil and gas, and rental.
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