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Technical Support Specialist

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Hemel Hempstead, Hertfordshire, United Kingdom Atlas Copco Full time
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at Atlas Copco Power Technique. As a Technical Support Engineer, you will play a critical role in providing technical support to our customers and internal teams, ensuring the successful installation, operation, and maintenance of our products.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and on-site visits to resolve technical issues and application problems.
  • Collaborate with internal teams to develop and implement technical solutions, including service bulletins and training programs.
  • Manage warranty claims and administer service bulletins.
  • Support dealers with warranty claims and provide technical assistance as needed.
  • Work closely with the Service Operations Manager to manage work-in-progress and provide on-site and remote support to service engineers.
  • Develop and deliver internal and external technical service training.
  • Ensure a high level of customer satisfaction through effective communication and problem-solving skills.
Requirements:
  • Excellent technical knowledge of generator and ESS systems, with a strong understanding of electrical and mechanical principles.
  • Experience in customer support, with a focus on achieving targets and maintaining effectiveness.
  • Goal-focused mindset, with a strong ability to engage customers and provide solutions.
  • Good presentation skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Proficient in Microsoft applications and other relevant software.
  • Desirable: Knowledge of Atlas Copco systems and experience in mechanical engineering.
What We Offer:
  • A satisfying career with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, paid leave, and retirement benefits.
  • A diverse and inclusive working environment, with a focus on equal opportunities and the promotion of females within the business.
  • The chance to work with leading innovative 'power' solutions and contribute to the success of Atlas Copco Power Technique.