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Technical Support Specialist
2 months ago
To contribute to the profitability of the Atlas Copco Power Technique business by providing technical support to PTS teams and customers to increase parts & service sales.
Your Role- Provide customers with technical support for their Atlas Copco Dewatering Pumps and Lighting Towers.
- Resolve technical and application problems, including on-site presence when required.
- Handle warranty claims and administer service bulletins.
- Support dealers with warranty claims and service operations management.
- Provide on-site and remote support for service engineers.
- Develop and deliver internal and external technical service training.
- Ensure a first-class level of customer support.
- Undertake special project work as required.
- Excellent technical knowledge of dewatering pumps.
- Proven experience in customer support.
- Self-motivated, well-organized, and able to work individually and as part of a team.
- Excellent interpersonal and presentation skills.
- PC literate and web experienced.
- National certificate in mechanical engineering or equivalent.
- High-quality engineering background and technical service experience in generators, lighting towers, pumps, and ESS systems.
- Prepared to travel throughout the UK and Ireland.
Atlas Copco Power Technique in the UK is a dedicated team of outstanding employees supporting distributors and customers with our wide range of solutions. Our operations are focused on sales, service, and installation. We are part of the Power & Flow division, which designs, manufactures, and markets mobile and energy-efficient generators, light towers, pumps, and ESS systems for various industries.
