Complaints Handler

3 days ago

SouthendonSea, United Kingdom Adecco Full time

Customer Services & Complaints Handler 🌟

Are you ready to join a dynamic and growing team, delivering exceptional customer service? Our client, is seeking a motivated individual to join their Customer Services & Retentions team. If you are passionate about providing top-notch support and have a positive attitude, this is the perfect opportunity for you

🌐 Location:

Office based in Southend, Essex.

🕒 Working Hours: 9am till 5.30pm - Monday to Friday

Full-time position with an immediate start.

🎯 Responsibilities:

As a Customer Services & complaints Representative, you will play a vital role in managing customer retention activities for our client's Gadget and Travel policy products. Your key responsibilities will include:

📌 Handling customer inquiries and managing retention activities against business KPIs.

📌 Achieving individual objectives and key performance indicators as set.

📌 Providing exceptional customer service via outbound and inbound calls and emails.

📌 Supporting clients and ensuring high levels of satisfaction.

📌 Maximising business opportunities through product knowledge.

📌 Timely and professional policy administration.

📌 Assisting colleagues from various areas of the business, including liaising with insurance providers, claims handling, and general administration.

📌 Adhering to company, regulatory, and compliance guidelines.

🎓 Qualifications:

✅ Excellent communication skills, both verbal and written.

✅ A positive and enthusiastic attitude.

✅ Dedication, hard work, and motivation to deliver exceptional service to customers.

✅ Strong teamwork and collaboration abilities.

✅ Confidence in handling phone conversations.

✅ Proficiency in Word and Excel.

✅ A strong customer service ethos.

✅ Fraud investigation and complaints handling skills

👥 Join Our Client's Team:

Our client's organisation is known for its supportive and motivated team environment. When you join our client's team, you become part of a company that recognises and values its employees. They offer a competitive salary and benefits package to reward your hard work and commitment.

📝 To Apply:

If you are ready for an exciting new opportunity within the insurance industry, submit your application today Join our client's team and embrace a career where your skills and dedication will make a difference. Don't miss out - apply now

🌈 Experience the thrill of delivering exceptional service and shaping the future 🚀 #CustomersFirst #JoinOurTeam

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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