Senior Claims Handler

4 weeks ago


StokeonTrent, United Kingdom Meridian Full time

Do you fancy working for a company who offer a Duvet Day and a Beach Day?
Hybrid Position - Either near STOKE ON TRENT OR TAUNTON

**Key Responsibilities for a Senior Claims Handler**:
Be responsible for a caseload of claims and suppliers, where you will co-ordinate the end to end claim journey for the customer ensuring you remain the key point of contact.
Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders, this will include working with your leader to identify cases that need dedicated claims handling as opposed to automation.
Being responsible for ensuring claim costs are controlled and updated accordingly
Working on complaint resolution ensuring we record and resolve in adherence to client and FCA guidance
From time to time you will be expected to carry out other duties and special projects in addition to key roles and responsibilities to suit business needs. Benefits:
Hybrid working
Team Nights Out
Duvet Day
Beach Day
28 days holiday including bank holiday
Tastcard

**Best till last**: FISH AND CHIPS DAY

**Salary**:
Depending on experience
Between £21,000 - £25,000


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