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Senior Claims Handler

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

Senior Claims Handler - Stoke
Davies are looking for a Senior Claims Handler to join our Property Claims team in Stoke.

As a Senior Claims Handler, you will manage technically complex and high-profile claims, and will provide support and assistance to all team members in relation to any technical queries and development needs along with supporting the team leader in overall delivery of team objectives.


Duties & Responsibilities:

Review data including policy wording to set up new claims, appoint contractors and to update claims on internal systems and make appropriate decisions on validation or repudiation

  • Manage personal allocation of claims, post and diary work in a timely and efficient manner
  • Handle claims in line with client specifications and the appropriate service standards while providing a high level of customer care
  • Issue payments to policy holders and suppliers for settlement within an agreed delegated authority
  • Compile information to review complex claims and complaints cases
  • Perform ongoing reviews of Work in Progress (WIP) in view of reducing lifecycle of claims and reducing overall caseload
  • To act as a role model to all other team members and colleagues following and advocating the Davies business values
  • Assist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performance
  • To support and coach new employees on technical, process and soft skills
  • To support the team with ad hoc queries and ensure all technical referrals (including repudiations and recovery abandonments) presented are answered via coaching and mentoring the individuals.
  • Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines
  • Proactively identify new ways of working to enhance process, procedure and customer experience
  • The above is not an exhaustive list and may change with the overall business objectives of the Company._

Skills & Experience:

  • Good level of experience in Property claims handling
  • Working toward CILA Qualification would be preferred but not essential
  • Good level of IT skills including a good understanding of Word and Excel
  • Excellent telephone manner
  • Excellent written and verbal communication
  • Ability to work to deadlines whilst prioritising workload
  • Must be able to multitask in a fastpaced environment

What We Offer:

  • Reward platform discounts for over 800 retailers
  • 25 days holiday (rising with service)
  • Wellbeing centre
  • Recognition programme
  • Paid fertility appointments
  • Fostering friendly employer
  • Pension matched contribution up to 5%
  • Life Assurance (2 x basic salary)
  • Development, training and professional qualifications

Interested?