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Customer Service Administrator
2 months ago
Role: Customer Service Administrator
Location: Tunbridge Wells
Hours: 9-5.30pm Mon-Fri
Benefits: 20days holiday + BH, Pension, Parking, Private Medical Healthcare, Income Protection, Social Events, Awards, ++
We are currently seeking a Customer Service Administrator to join our client's team on a permanent basis. This role requires a good balance between strong administrative skills and excellent customer handling skills. The successful candidate will be responsible for managing excellent customer communication both in writing and by telephone within a small supportive team, working alongside a Customer Service Manager. Training will be provided.
Key Duties:
- Administration (70%):
Processing repairs through all stages using the Repair Management System.
Booking in repairs, creating and sending estimates to customers, processing proceeded repairs, and invoicing completed repairs.- Customer Service (30%):
Assisting customers with their enquiries and performing call backs to resolve issues and update on progress with orders.
Answering general email enquiries.Principle Accountabilities:
Booking in repairs, creating and sending estimates, processing repairs, invoicing completed repairs, and placing strap orders. (Training provided)
Accurately record data entries onto the system reflecting customer requests and our client's recommendations.
Maintain product knowledge and confidently convey this information to customers.
Answer calls from customers
Follow up on all customer requests within the agreed timeframe.
Take ownership and responsibility of customer cases, ensuring comprehensive and accurate communication is recorded on the Repair Management System.
Understand and promote our client's company values.
Carry out other administrative duties as required by the Customer Service Manager.
Undertake shared rota-based manual and administrative tasks.Requirements:
Proven skills within administrative skills, including proficiency in Customer Service skills and handling queries and resolving issues
Excellent customer handling skills, with the ability to provide high-quality service both in writing and by telephone.
Strong attention to detail when processing repairs and invoices.
Effective communication skills, both verbally and in writing.This is a fantastic opportunity to join our client's team as a Customer Service Administrator. If you meet the requirements and are looking for a rewarding career in a dynamic organisation, we would love to hear from you. Apply now online with your most up to date CV.
This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed)
(url removed)
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