Mutual Exchange Officer

1 week ago

Royal Tunbridge Wells, United Kingdom Service Care Solutions Full time
About the Role

We are seeking a highly skilled Mutual Exchange Officer to join our team at Service Care Solutions. As a key member of our organization, you will play a vital role in ensuring the efficient processing of mutual exchange applications and providing exceptional support to our residents.

Key Responsibilities
  • Process mutual exchange applications with accuracy and attention to detail, ensuring timely submission and compliance with target timescales.
  • Liaise with internal teams and external stakeholders to verify properties meet legal and health and safety standards, including gas safety and electrical checks.
  • Conduct thorough verification checks on prospective customers, including obtaining references, credit checks, and housing benefit verifications.
  • Ensure all documentation related to mutual exchanges is accurately recorded and scanned into electronic files.
  • Respond to correspondence from customers, councillors, MPs, and other stakeholders in a timely and professional manner.
  • Collaborate with teams such as Neighbourhood Management, Customer Services, and Income Management to ensure compliance with mutual exchange procedures.
  • Promote mutual exchange opportunities to existing and potential tenants in partnership with the Housing Options Manager.
  • Work within the General Data Protection Regulations (GDPR) to ensure the integrity of personal information and attend regular training on data protection.
Requirements
  • Experience working in a customer-facing environment with strong customer care skills.
  • Accurate data processing and recording abilities.
  • Proficiency in using Microsoft Office, with experience in housing systems like Genero and platforms like Touchpoint and SharePoint (desirable).
  • A strong understanding of confidentiality and data protection principles.
  • Strong commitment to delivering excellent customer service.
  • Effective communication skills, both verbally and in writing, across various stakeholder groups.
  • Analytical skills with the ability to interpret data and information to reach sound conclusions.
  • Relationship management skills to build productive internal and external relationships.
  • Resilience under pressure with strong self-management skills.
  • Adaptability to change with a commitment to continuous improvement.

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