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Customer Service Representative

2 months ago

Royal Tunbridge Wells, United Kingdom James Frank Associates Full time

Job Title: Customer Service Advisor

Job Type: Full-time, Permanent

Company: James Frank Associates

About the Role:

We are seeking a highly skilled and motivated Customer Service Advisor to join our team in a full-time, permanent capacity. As a Customer Service Advisor, you will be the first point of contact for our clients and customers, providing exceptional customer service and support.

Key Responsibilities:

  • Provide exceptional customer service and support to clients and customers
  • Manage administration tasks effectively, including updating and maintaining internal systems and databases
  • Work closely with other departments across the organization to ensure seamless communication and collaboration
  • Ensure a high level of customer service and communication is maintained at all times
  • Manage diaries and handle bookings
  • Build and maintain relationships with other colleagues across the business

Requirements:

  • Excellent communication and customer service skills, both face-to-face and over the phone
  • Previous experience in a customer-service related role, such as Hospitality or Retail
  • Computer literate, able to learn and pick up new systems quickly
  • Able to work both independently and as part of a team
  • Great attitude and willingness to learn

About Us:

James Frank Associates is a leading national business that values exceptional customer service and support. We are committed to providing a positive and supportive work environment for our employees, and we are seeking a highly skilled and motivated Customer Service Advisor to join our team.