Customer Service Representative

1 week ago

Tunbridge Wells, Kent, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide personalized support to customers, addressing their queries and concerns in a timely and professional manner.
  • Work closely with colleagues to ensure seamless delivery of services and achieve excellent customer outcomes.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide informed advice and guidance to customers.
  • Contribute to the development of a positive and inclusive branch culture, promoting a culture of excellence and customer-centricity.
What We Offer

As a Customer Representative at Nationwide Building Society, you will enjoy a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.
  • A range of employee benefits, including a personal pension, paid volunteering days, and access to an annual performance-related bonus.
  • Opportunities for career development and progression, within a dynamic and supportive team environment.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A customer-focused mindset, with a passion for delivering exceptional service and support.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • A willingness to learn and develop, with a commitment to ongoing professional development.
What to Expect

As a Customer Representative at Nationwide Building Society, you can expect:

  • A dynamic and supportive team environment, with opportunities for collaboration and growth.
  • A comprehensive induction program, designed to equip you with the skills and knowledge needed to succeed in your role.
  • Ongoing training and development, to ensure you remain up-to-date with the latest products and services.
  • A range of employee benefits, designed to support your well-being and career development.

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