Customer Service Representative

2 weeks ago

Tunbridge Wells, Kent, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our members in achieving their financial goals.

Key Responsibilities
  • Provide personalized support to customers, addressing their queries and concerns in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve team goals and objectives, ensuring seamless delivery of services to our members.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide informed advice and guidance to customers.
  • Contribute to the development and implementation of initiatives to improve customer satisfaction and loyalty.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date with industry trends and best practices.
What We Offer
  • A competitive salary and benefits package, including a personal pension and life assurance.
  • Opportunities for career progression and professional development, with a focus on helping you achieve your career goals.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • Access to a range of employee benefits, including up to 2 days of paid volunteering per year and a great selection of additional benefits through our salary sacrifice scheme.
About Us

Nationwide Building Society is the world's largest building society, with a proud history of serving our members and the wider community. We are committed to delivering exceptional customer service and making a positive impact on the lives of our members. If you share our values and are passionate about delivering outstanding customer experiences, we would love to hear from you.

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