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Customer Service Representative

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Royal Tunbridge Wells, United Kingdom James Frank Associates Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Trainee Customer Service Advisor at James Frank Associates. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, answering their questions and queries, and providing advice on our services.

Key Responsibilities:

  • Be the first point of contact for any customer queries, questions, or concerns, providing timely and effective solutions.
  • Manage administration tasks efficiently, ensuring accurate and up-to-date records.
  • Work closely with other departments across the organization to ensure seamless communication and collaboration.
  • Ensure a high level of customer service and communication is maintained at all times, meeting and exceeding customer expectations.
  • Update and maintain internal systems and databases, ensuring data accuracy and integrity.
  • Manage diaries and schedules, ensuring efficient use of time and resources.
  • Handle bookings and appointments, ensuring timely and effective communication with customers.
  • Build and maintain relationships with other colleagues across the business, fostering a collaborative and supportive team environment.

Key Requirements:

  • Excellent communication and customer service skills, both face-to-face and over the phone.
  • Previous experience in a customer-service related role, such as hospitality or retail.
  • Computer literacy, with the ability to learn and adapt to new systems quickly.
  • Able to work both independently and as part of a team, with a strong focus on collaboration and communication.
  • A great attitude and willingness to learn, with a passion for delivering exceptional customer service.

About James Frank Associates:

James Frank Associates is a leading business that values customer satisfaction and employee development. We offer a supportive and dynamic work environment, with opportunities for growth and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.