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Office Manager

1 month ago

StokeonTrent, United Kingdom Adecco Full time

Are you an experienced Office Manager with a passion for delivering outstanding support and service? Our client is seeking an enthusiastic and dynamic Office Manager to join their team.

As the Office Manager, you will play a crucial role in overseeing the Order Processing and Order Administration teams, as well as the Customer Service Department. Your exceptional organisational and communication skills will be key to keeping customers happy and ensuring efficient business operations.

Key Responsibilities:

Efficiently address and resolve customer complaints/requests, maintaining a proactive approach
Quote, process, and administer customer orders according to company standards
Ensure timely and professional responses to customer inquiries via email and phone
Collaborate with other departments to find effective resolutions for customer issues
Mentor and motivate teams, conducting regular performance reviews and providing training opportunities
Handle escalated customer issues and complaints, providing resolutions in a professional and empathetic manner
Monitor and analyse customer service performance metrics, identifying areas for improvementRequirements:

Strong leadership and team management skills
Excellent communication and interpersonal skills
Proficiency in customer service software and CRM systems
Strong problem-solving and conflict resolution abilities
High level of organisational and multitasking skills
Process and structure driven
Ability to work in a fast-paced environment and handle high-pressure situationsBenefits:

Monthly attendance awards and long-service awards
Pension and life assurance
Health insurance
Bank holidays and 22 days holiday per year plus extra holidays based on years of service

If you're ready to join a growing company, apply now

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website