ICT Support Engineer

4 weeks ago


Scotland, United Kingdom Cammach Bryant Full time

ROLE

This role is responsible for assisting SUPO Asset ERS & Offshore Survey and Positioning teams to govern all ICT processes and related activities with a particular focus on the maintenance, planning and utilization of ICT survey and positioning company Assets and third party hire equipment. This role will report to the local ICT Manager in Aberdeen

RESPONSIBILITIES:

Support Survey and positioning team as per department and project requirements for all matters related to workstations hardware and software (Processing, Helmsman, Visulasoft)
Carry out User Creation and Deletion administration tasks in accordance with relevant work instructions
Carry out Back Up and Restore Operation administration tasks ensuring data is backed up and secure, be POC for the vessel teams with VOC and remote support.
Maintain documentation, including the Register of Licenses, Inventories, Company’s IT procedures and all Vessel related diagrams/inventories, etc as per SUPO Asset requirements for Survey IT spreads and Ultimo asset tracking software
Liaise with SUPO Asset Engineers & workshop coordinator to maximize utilization of Assets to support projects and the fleet including 3rd party vessels
Liaise with the VOC (Vessel Operations Centre) for all access permissions through the switch/firewall and all related issues
Ensure all IT spreads are serviced, configured and available in line with the Survey quality system and project requirement prior to supply
Support the Offshore Teams for all IT equipment matters and liaise with equipment manufacturers/suppliers to solve technical issues
To become familiar with and to maintain awareness of current requirements and where applicable, the latest Industry Codes and Standards including statutory rules and regulations.
To ensure that all activities are carried out in a manner consistent with clients policy on health, safety, quality and environmental matters in accordance with client specific procedures.
Plan and implement purchase requests for equipment, spares and consumables and track through the procurement process as required
Assist vessel mobilization and demobilization also by joining the Offshore Team (on board of vessels) or onshore team (ERS – holland) onboard if required and setup of SUPO Asset IT infrastructure for new vessels & asset vessel refits
Actively partake in R&D within SUPO Asset team to identify and develop new technologies and enhance internally designed solutions to meet project requirements.
REQUIREMENTS:

College / University qualification in a relevant computer / computing course
Excellent knowledge of Microsoft Windows Win7/Win10; Windows 2008/12 Server; Microsoft Office; Microsoft Outlook.
Good working knowledge of Cisco systems incl Switches, Routers & Call Manager
Good knowledge of Visulasoft, Allways Sync, Backup exec.,
Experience in an onshore support environment
Extensive experience in a Desktop and server support, VMware and SQL experience preferable.
Experience in Microsoft Office & Adobe
Desirable but not essential:

Basic understanding of offshore survey operations
Experience of working within Survey & Positioning department
Experience in AutoCAD.
Equipment manufacturers training



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