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Senior Information Technology Support Engineer

2 months ago

Scotland, United Kingdom Lucid Connect Ltd Full time

Level 3 IT Field Engineer – UK Wide, Mainly Scotland & North England

Permanent role or a 3 Month contract with a view to go permanent.


We have an exciting opportunity for a L3 IT Solutions Engineer for a leading IT Service Provider. This field role will mainly be covering sites around Scotland and the North of England. This is a customer-facing role within challenging environments. There can be extensive travel required to and from customer sites with a requirement to stay overnight depending on location and project size.


Responsibilities:

  • Visiting customers on site to carry out consultancy, installations & support
  • Pre-delivery configuration and testing of servers and workstations to customer specifications
  • Helping with unpacking and setting up of servers and workstations onsite
  • Receiving fault reports, diagnosing, and providing solutions quickly
  • Evaluating new products & technologies when requested
  • Producing reports on every visit detailing work done, outstanding work and issues to the projects team
  • Acquiring customer sign off for all completed projects
  • Assisting Technical Support & Sales with queries and problems when necessary
  • Maintaining current knowledge of hardware and software and a detailed knowledge of the product range
  • Striving to improve the efficiency of the department by reviewing and improving the current procedures and providing recommendations / feedback


Experience in one or more of the following areas is essential:

  • Modern Device Management (Microsoft Endpoint Manager, SCCM, Intune, Autopilot, Windows 10 Enterprise)
  • Identity Management (AD, AAD, AAD Connect, MFA, SSO, SAML, Okta)
  • Microsoft Teams, Exchange Online, SharePoint Online, Office 365 and Microsoft 365 Apps
  • Security (Microsoft Defender for Office 365, Microsoft Defender for Identity, Microsoft Defender for Endpoint)
  • Compliance (Insider Risk Management, Information Protection and Governance)
  • Application delivery: VDI solutions (Citrix, VMWare) and Mobile Apps