Customer Service Administrator

3 weeks ago


Salford, United Kingdom Recruitment Solutions Full time

Recruitment Solutions are currently working with one of the nations leading Waste Management companies. Due to continued & massive growth, we are looking for a service administrator to join the busy team on a permanent basis.

Key Responsibilities:

* Contact customers if there has been a missed collection with reasons & confirm rescheduled day

* Minimise the number of invoice queries and investigate any credit requests made by customers

* Inputting of data onto the bespoke CRM / database

* Conduct end of month checks to ensure invoicing runs smoothly

* Resolve any customer missed collections in a calm manner

* Self manage emails & workload

Candidate Expectations:

* Strong administration skills

* Competent in the use of all Microsoft applications (outlook & excel mainly)

* Excellent customer service, not afraid to make phone calls

* Able to deal with difficult situations whilst resolving the issue at the same time

* Must be a team player willing to help the rest of the team

* Able to work on your own initiative

Working Days, Hours & Salary:

* Monday - Friday

* 08:30 - 17:00

If you're interested in this role please click on "Apply"

Job Types: Full-time, Permanent



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