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Customer Service Coordinator
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Customer Service Coordinator
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Customer Service Coordinator
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Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will be responsible for providing exceptional customer service and administrative support to our customers.Key ResponsibilitiesProvide a professional and courteous service to all customers,...
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Customer Service Coordinator
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesAct as a single point of contact for our customers, providing excellent...
Customer Service Coordinator
2 months ago
We are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.
Key Responsibilities- Act as a single point of contact for our customers, providing excellent customer service and administrative support.
- Work closely with our National Account Managers to meet customer expectations and ensure timely responses to customer inquiries.
- Monitor our National Account mailbox and update client portals and helpdesks as required.
- Process sales orders and manage customer queries and complaints through to completion.
- Compare data from our customers' database and our Marlowe database to ensure alignment.
- Investigate potential closed sites and escalate any potential risks to the business.
We are looking for a professional with excellent administration and computer skills, who is customer-focused and able to resolve customer queries. You should have experience of using and updating customer portals, as well as analytical skills and the ability to work independently.
Strong organisational skills and attention to detail are essential, as is the ability to handle multiple priorities with a structured approach. You should also have experience of analysing data using Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
What We OfferWe offer a competitive basic salary, Royal London Pension, Life Assurance x4 of Salary, and 20 Days holiday, increasing each year up to 25 days. We also offer a Mental Health & Well-being Scheme, Paid Refer a Friend Scheme, Employee Recognition Scheme, Long Service Award, and Development & Progression opportunities.
We are committed to creating a diverse and inclusive environment, and we celebrate what makes us unique. We are an equal opportunities employer and welcome applications from all qualified candidates.
