Customer Service Representative

3 days ago

Salford, Salford, United Kingdom Brook Street NMR Full time
{"Key Responsibilities": "
\t\u2022 Respond to Customer Inquiries: Handle inbound calls, emails, and live chat messages, providing accurate information and resolving issues efficiently.
\t\u2022 Provide Excellent Service: Deliver exceptional service by addressing customer needs, troubleshooting problems, and ensuring a positive experience with every interaction.
\t\u2022 Maintain Records: Accurately document customer interactions, transactions, and feedback in our CRM system.
\t\u2022 Collaborate with Team: Work closely with other team members to ensure consistent service delivery and support departmental goals.
\t\u2022 Handle Administrative Tasks: Assist with administrative duties related to customer service operations, including processing orders and updating customer records.

Key Requirements:
\t\u2022 Customer Service Experience: Previous experience in a customer service or call centre role is preferred.
\t\u2022 Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
\t\u2022 Attention to Detail: Meticulous and accurate in handling customer information and transactions.
\t\u2022 Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).

What We Offer:
\t\u2022 Supportive Environment:
\t\u2022 Potential for further employment

How to Apply:
\t\u2022 Contact James on or apply now
"}

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