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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our team at Robert Walters. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our customers through email.
As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective solutions to their queries and concerns. You will work closely with our team to resolve customer issues and complaints, ensuring a positive and personalized approach.
Key Responsibilities:
- Engage with customers through email, providing exceptional service and support
- Proactively resolve customer issues and complaints with empathy
- Manage orders, returns, and exchanges efficiently
- Achieve individual performance targets and contribute to team goals focused on customer satisfaction
Requirements:
- Experience working in customer service or graduates with good written and communication skills
- Own laptop and internet connection at home
- Able to work in a fast-paced environment and multi-task
- Excellent written communication and people skills
We offer a competitive hourly rate and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}