Current jobs related to Customer Service Coordinator - Salford, Salford - Marlowe Fire and Security
-
Customer Service Coordinator
5 days ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeJob Title: Customer Service Coordinator Job Summary:Marlowe Fire and Security is seeking a highly motivated Customer Service Coordinator to join their team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:• Handling customer calls, emails, and...
-
Customer Service Coordinator
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Service CoordinatorMarlowe Fire & Security is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a key member of our customer care team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage customer inquiries, complaints, and service...
-
Customer Service Coordinator
2 weeks ago
Salford, Salford, United Kingdom Flannery Plant Full timeService Administrator RoleWe are seeking a highly organized and detail-oriented individual to support the effective operation of our service and maintenance department in our Irlam depot.The successful candidate will be responsible for coordinating service requests, providing support for efficient service delivery, and acting as the first point of contact...
-
Customer Service Coordinator
2 weeks ago
Salford, Salford, United Kingdom The Recruitment Co. Full timeCustomer Service Administrator / Order ProcessorThe Recruitment Co is seeking an experienced Customer Service Administrator / Order Processor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional contract support and customer service in a fast-paced environment.Key Responsibilities:Provide...
-
Customer Service Coordinator
3 weeks ago
Salford, Salford, United Kingdom The Recruitment Co. Full timeCustomer Service Administrator / Order ProcessorThe Recruitment Co is seeking an experienced Customer Service Administrator / Order Processor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Answering emails and...
-
Customer Service Coordinator
3 weeks ago
Salford, Salford, United Kingdom The Recruitment Co. Full timeCustomer Service Administrator / Order ProcessorThe Recruitment Co is seeking an experienced Customer Service Administrator / Order Processor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Answering emails and...
-
Customer Service Coordinator
1 month ago
Salford, Salford, United Kingdom The Recruitment Co. Full timeJob Title: Customer Service AdministratorJob Summary:The Recruitment Co is seeking an experienced Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Provide outstanding customer service...
-
Customer Service Coordinator
1 month ago
Salford, Salford, United Kingdom The Recruitment Co. Full timeJob Title: Customer Service AdministratorJob Summary:The Recruitment Co is seeking an experienced Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Provide outstanding customer service...
-
Customer Service Coordinator
3 weeks ago
Salford, Salford, United Kingdom The Recruitment Co. Full timeCustomer Service Administrator / Order ProcessorThe Recruitment Co is seeking an experienced Customer Service Administrator / Order Processor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional contract support and customer service in a fast-paced environment.Key Responsibilities:Answering emails...
-
Customer Service Coordinator
3 weeks ago
Salford, Salford, United Kingdom The Recruitment Co. Full timeCustomer Service Administrator / Order ProcessorThe Recruitment Co is seeking an experienced Customer Service Administrator / Order Processor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional contract support and customer service in a fast-paced environment.Key Responsibilities:Answering emails...
-
Customer Service Coordinator
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an exceptional customer experience and supporting the growth of our business.Key ResponsibilitiesProvide administrative support to our customer service...
-
Customer Service Coordinator
4 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesWork closely with our National Account Managers to meet customer expectations...
-
Customer Service Coordinator
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesWork closely with our National Account Managers to meet customer expectations...
-
Customer Service Coordinator
4 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesWork closely with our National Account Managers to meet customer expectations...
-
Customer Service Coordinator
4 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesWork closely with our National Account Managers to meet customer expectations...
-
Customer Service Coordinator
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Service Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will be responsible for providing exceptional customer service and administrative support to our customers.Key ResponsibilitiesProvide a high level of customer service and support to our...
-
Customer Service Coordinator
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesAct as a single point of contact for our customers, providing excellent...
-
Customer Service Coordinator
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesAct as a single point of contact for our customers, providing excellent...
-
Customer Service Coordinator
3 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesWork closely with our National Account Managers to meet customer...
-
Customer Service Coordinator
3 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesWork closely with our National Account Managers to meet customer...
Customer Service Coordinator
2 months ago
We are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will be responsible for providing an effective and professional service to our customers, acting as a single point of contact and administrative support to all our accounts.
Key Responsibilities- Work closely with assigned accounts and National Account Managers to meet customer expectations.
- Monitor our National Account mailbox, ensuring all emails are acknowledged and responded to within agreed timeframes.
- Update client portals and helpdesks in line with specific account instructions.
- Ensure all calls are answered within our SLA.
- Review and respond to all customer enquiries, supporting colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within our agreed timeframe.
- Liaise with internal teams to ensure effective response to customers and work completed within SLA.
- Escalate any potential risks to the business to your Customer Account Manager and Customer Service Manager.
- Process sales orders as and when required.
- Manage customer queries and complaints through to completion.
- Compare data from customer databases and Marlowe database to ensure both systems are aligned.
- Investigate potential closed sites.
We are looking for a professional with a positive attitude, excellent communication skills, and the ability to work independently and as part of a team. The ideal candidate will have experience of using and updating customer portals, excellent administration and computer skills, and a customer-focused approach.
- A professional business approach.
- The ability to work independently and a desire to learn.
- Experience of using and updating customer portals.
- Excellent administration and computer skills.
- Customer-focused with the ability to resolve customer queries.
- Analytical approach.
- Experience of analysing data using Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
- Strong organisational skills.
- High attention to detail and the ability to handle multiple priorities with a structured approach.
Marlowe Fire & Security is a specialist business within Marlowe Fire and Security Group, providing end-to-end fire and security solutions across all sectors to ensure safety, security, and compliance. We maintain the highest accreditations available to our industry, including NSI NACOSS Gold, NSI Fire Gold, BAFE, and NSI ARC Gold.
BenefitsWe offer a competitive basic salary, Royal London Pension, Life Assurance x4 of Salary, 20 Days holiday increasing each year up to 25 days, and additional benefits including a Mental Health & Well-being Scheme, Paid Refer a Friend Scheme, Employee Recognition Scheme, Long Service Award, and Development & Progression opportunities.
", "lang_code": "en-US"}