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Helpdesk Advisor

2 months ago

Leeds, United Kingdom Office Angels Full time

Job Title: Helpdesk Advisor (Hybrid working)

Location: Leeds

Contract Details: Permanent, Full Time

Salary: £26,110.87

About Our Client:

Our client is a reputable charity organisation dedicated to making a positive social impact. They are committed to providing essential services and support to their customers. With a focus on inclusivity and collaboration, our client values their employees' contributions and offers a supportive and vibrant work culture.

Benefits & Perks:

Health and well-being support, Hybrid working options, Employee Assistance Programme, Workplace pension scheme, Enhanced maternity, adoption, and partner pay, Life Assurance Scheme, Access to the Blue Light Card, Career mentoring, and many more

Responsibilities:

As a Helpdesk Advisor, you will play a vital role in supporting and responding to all enquiries sent to the Helpdesk. Your responsibilities will include:

Attending meetings with the Facilities Management Team to assess Helpdesk requirements for new premises.

Supporting the Facilities Management Team and services for project relocations and closures

Providing ongoing support to existing projects in purchasing equipment and services

Being the first point of contact for maintenance-related queries and logging all calls in the Property Management Databases

Arranging for contractors to attend site for maintenance work

Maintaining robust data and records on all regional accounts and premises

Using and maintaining a Property Management database

Managing the database in relation to Statutory Health and Safety

Attending internal and external meetings related to Facilities Management

Providing excellent customer service to all stakeholders

Supporting the Facilities Management Team as required

To be considered for this opportunity, you will have:

Experience within Properties or Facilities will be an advantage

Clear telephone voice with great communication skills

Ability to organise a busy workload

How to Apply:

If you are motivated by the opportunity to work in busy office environment, apply now by submitting your CV

We look forward to reviewing your application and potentially welcoming you to our client's team 💼🌟

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website