Booking Administrator

1 month ago


Brighton, United Kingdom Belmont Recruitment Full time

Belmont Recruitment are currently looking for an experienced Booking Administrator to join a NHS Trust based in Brighton on an initial 3-6 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Duties:

* To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician

* To index referrals in the Trust referral management system so that the correct clinician can review the referral

* To update patient demographics in the Trust patient administration at time of referral registration

* To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system if required.

* To respond to patient needs and ensure that their individual needs are always met, making adjustments where required in order for them to access the care that they need. For example, booking interpreters for patients whose first language is not English

* To provide and receive complex and sensitive information to and from patients about their appointment, and give explanations and instructions clearly and concisely where barriers to communication may exist

* To ensure that the correct appointment type is booked i.e., new/follow up face to face or telephone

* To update referral urgency and sub-specialty information on the Trust patient administration system following a clinical review of every referral

* To answer telephone calls from patients, GP’s, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained

Requirements:

* Previous experience of working in an administration role, ideally within the NHS

* Excellent customer service skills and telephone manner

* Ability to manage conflicting priorities

Please apply with an up to date CV as soon as possible if this role would be of interest to you


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