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Renal Booking Administrator
3 months ago
This is a part time post at 30 hours, with flexibility on how these hours are worked across the week.
The Renal Admin Team support a number of services in the department including general nephrology, chronic kidney disease, acute kidney injury, transplants and nurse led clinics.
To provide efficient administration in all aspects of patient appointment booking with strict adherence and compliance to the Trust's patient access policy.
To manage the outpatient waiting list and ensure this is accurately maintained, with capacity issues escalated to the Patient Access Manager.
To arrange transport for patients appointments.
To ensure clinics are fully utilised and to escalate any gaps to the Patient Access Manager.
To answer and support patient queries.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating.
We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in.
We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs.
This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.
We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Role Summary
This is a multi-skilled role whereby the post-holder will be required to gain a strong knowledge of outpatient clinics to make, amend, and cancel outpatient appointments in line with the patient access policy, and according to waiting time and clinical urgency.
The post holder will handle incoming telephone calls from patients, GP's, and other hospital staff with a range of queries.
The post holder will gain an in-depth knowledge for clinics within a designated specialty area but will also be expected to gain a broader knowledge of other clinics.
This role will range from the registration of new patient referrals, to handling GP and patients queries for clinics to making/amending and cancelling appointments.
The post holder will have an impact on a patient journey throughout all aspects of the outpatient booking process and will be responsible for recording all patient contact and bookings on the patient administration system.
The main duties of the post are:
To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician.
To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system.
To answer telephone calls from patients, GP's, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained.
Patients and their Relatives/Carers/Parents/Guardians
Renal admin team
Clinicians
Outpatient Nursing
Clinical and Directorate Management Teams
GP and Community Services
Outpatient Reception Services
Main
Responsibilities:
To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician.
To index referrals in the Trust referral management system so that the correct clinician can review the referral.To update patient demographics in the Trust patient administration at time of referral registration.
To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system if required.
To work to targets and objectives, managing a workload or phone calls, booking of appointments, dealing with queries, data management and general daily duties.
To respond to patient needs and ensure that their individual needs are always met, making adjustments where required in order for them to access the care that they need.
