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Bookings Coordinator

2 months ago

Brighton, Brighton and Hove, United Kingdom Nuffield Health Full time
Job Title: Bookings Administrator

About the Role:

We are seeking a highly organized and detail-oriented Bookings Administrator to join our team at Nuffield Health Brighton Hospital. As a key member of our administrative team, you will be responsible for ensuring the smooth operation of our booking systems, managing appointments, and providing exceptional patient care.

Key Responsibilities:

  • Manage and maintain accurate records of patient appointments, bookings, and correspondence.
  • Provide excellent customer service to patients, consultants, and other stakeholders via phone, email, and in-person.
  • Process and manage booking requests, amendments, and cancellations in a timely and efficient manner.
  • Prepare and distribute patient correspondence, appointment confirmations, and other relevant documents.
  • Collaborate with the clinical team to ensure seamless communication and coordination of patient care.
  • Contribute to the development and implementation of administrative processes and procedures to improve efficiency and patient satisfaction.

Requirements:

  • Previous experience in a fast-paced administrative environment, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, consultants, and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office and database management systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

What We Offer:

Nuffield Health is committed to providing a supportive and inclusive work environment that promotes employee well-being and career development. As a Bookings Administrator, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the delivery of high-quality patient care.

About Nuffield Health:

Nuffield Health is the UK's largest not-for-profit healthcare provider, with a network of hospitals, clinics, and wellness centers across the country. We are dedicated to delivering exceptional patient care, improving health outcomes, and promoting wellness in our communities.