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Accommodation Coordinator

1 month ago

Brighton, Brighton and Hove, United Kingdom BSC Education Limited Full time
About the Role

We are seeking a highly organized and detail-oriented Accommodation Coordinator to join our team at BSC Education Limited. The successful candidate will be responsible for coordinating all accommodation aspects for our adult colleges, ensuring seamless interactions with accommodation providers, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Manage homestay bookings and notifications, ensuring timely communication with admissions coordinators.
  • Act as the primary point of contact for admissions and sales teams regarding accommodation requests.
  • Oversee nominated rooms, informing the Admissions and Accommodation Manager of any voids in advance to maximize revenue.
  • Source ad hoc residential options when allocated rooms are full.
  • Collaborate with providers and college teams to ensure high-quality accommodation and minimize complaints.
  • Liaise with admissions for pre-arrival issues/changes and support colleges with post-arrival challenges.
  • Effectively resolve complaints and escalate issues to the Admissions and Accommodation Manager.
  • Build and maintain strong relationships with internal and external stakeholders.
Requirements
  • 2+ years' experience in accommodation and/or hospitality.
  • IT proficiency with Microsoft Office products.
  • Fluent in English.
Desired Skills
  • Previous experience in the education sector would be advantageous.

BSC Education Limited is committed to providing a creative, rewarding, and successful learning and working environment for our students and team. We are an equal opportunities employer and welcome applications from all interested candidates. Successful applicants will undergo safeguarding checks in line with our policies and procedures.