International Student Experience Coordinator

4 days ago


Brighton, Brighton and Hove, United Kingdom Study Group Full time
About the Role

This is an exciting opportunity to join our team as a key player in delivering an exceptional student experience across our International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH).

You will be responsible for comprehensive support for students, agents, and parents, both pre- and post-arrival. This includes servicing and supporting students, agents, and parents during the pre-arrival and post-arrival phases of the student journey.

As part of this role, you will also be responsible for issuing proactive communications from confirmation through to arrival to ensure a smooth student experience. Additionally, you will ensure accommodation fulfilment, airport transfers, insurance products, and other services are completed accurately and in a timely way.

During peak periods, you will support the Central Student Administration function by effectively completing Pre-CAS interviews and capturing output. You will also provide administrative support on an ad-hoc basis, primarily supporting ISC campus and ODLH colleagues with 'post-arrival' duties.

This role requires accurate documentation of the receipt and tracking of completed transactional-based work within a case management system. You will also proactively liaise with campus staff to identify needs and offer campus-based support where required.



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