Customer Service and Logistics Coordinator

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Tektronix Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service and Logistics Administrator to join our team at Tektronix Inc. As a key member of our logistics and customer service team, you will be responsible for coordinating the registration of items sent in by walk-in customers for calibration or repair service, as well as coordinating with customers and forwarders on timely collection and delivery of equipment.

Key Responsibilities
  • Register items sent in by walk-in customers for calibration or repair service
  • Coordinate with customers and forwarders on timely collection and delivery of equipment
  • Prepare shipping documents and book shipments for overseas freight
  • Pack small parcels for transshipment
  • Monitor and follow up on overseas transshipment
  • Resolve logistics issues
  • Provide backup and support with CSR responsibilities
Requirements
  • A recognized Diploma or equivalent
  • Fluent in Chinese and English language
  • Excellent written and telephone communication skills
  • Familiar with Microsoft Office tools, including Excel
  • Familiar with CRM tools, such as Oracle or SAP
  • Familiarity with Service Center workflow is preferred
About Us

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.



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