Endoscopy Booking Administrator

3 weeks ago

Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

To be the first point of contact for patients, GP’s, Consultants, Nursing staff External Agencies, and the multidisciplinary team in regard to any procedure appointment,and enquiry.

To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.

**Staff member accountable to**:
1. Operational Manager for Gastroenterology/Endoscopy
2. Patient Access Manager

An exciting opportunity has arisen to work within the administrative team in the Endoscopy Booking Office. We are looking for an enthusiastic, dynamic and highly motivated individual to work alongside the current booking team to assist in maintaining a high standard of care in a busy operational service environment.

This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit.

Working in collaboration with both administrative and clinical staff, the post holder will work towards achieving an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with our key performance targets; the ability to provide and receive information which may be complex, sensitive or contentious in nature; and the ability to engage in the day to day problems that arise within the unit.
- motivated and focused to achieve the targets set within the unit.

The post is full time Monday to Friday, overtime is occasionally offered dependent on the needs of the service and also weekend working.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of theUK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
- Receiving referrals and loading patient onto correct patient system waiting list.
- Ability to recognise different types of procedures, their importance and to them book accordingly
- Dealing with Cancer Pathway referrals as per national and local guidelines, giving instructions and reassurance in a sensitive manner.
- Ensuring the appropriate preparation (prescription medication) and instructions are dispatched to the patients prior to procedure.
- Organising hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation.
- Initiating and arranging blood tests prior to certain procedures
- Booking of support staff e.g. interpreters.
- Attending weekly departmental planning meeting and implementing any necessary list re-organisation
- Dealing with challenging and stressful situations when contacting patients at short notice to amend appointments.

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