Administrator

2 months ago


Brighton, United Kingdom Travelopia Full time

**We have an exciting opportunity for an experienced Administrator to join 2 of our Experience Education brands, JCA and Skibound.**

JCA is proud of our reputation for providing thousands of children every year with an unforgettable experience which promotes safety, personal development and of course, fun With 2 centres in the UK, our holidays provide great value and quality and can be tailor-made to suit each group’s requirements.

Skibound has been operating for over 30 years and we have a wealth of experience in organising school ski trips to destinations across Europe and North America. Skibound is the trusted name in school ski. Our knowledge and expertise is bringing together the perfect school ski trip which means you can trust your students and staff in the safest hands. We pride ourselves on providing the very best resorts, accomodation options, and apres ski activities while maintaining our high operational standards.

Our Administrators are responsible for the organisation behind the school trips and building key relations with Party Leaders.

**What you will be doing**:

- Taking care of all client file administration and telephone queries on confirmation
- Handling all aspects of a booking to provide a seamless, personalised service
- Developing strong rapports with Operational staff and centre owners
- Liaising with and advising Sales, Operations and Finance on any changes, additions or relevant information regarding groups travelling
- Dealing with party leaders requests and queries efficiently
- Organising pre planning visits
- Advise party leaders of any changes to their booking such as accommodation changes
- Keep the Travelink booking system up to date and accurate
- Accurately advise cancellation charges

**What we are looking for**:

- Proven experience in a customer service or administrative role
- Interest or previous experience within the ski industry or UK Activity Centres would be valuable
- Excellent listening/communication skills and the ability to build trust
- Genuine passion for excellence in customer care
- Be pro-active, ready to take the initiative and think creatively to tackle challenges and confident to engage with a range of collaborators
- IT literate (especially Excel, PowerPoint and Word), and good attention to detail

**Join us and in return you will be rewarded with**:

- Competitive salary
- 33 days annual leave that increases with length of service (including bank holidays))
- Hybrid working model
- Wider scope for learning, working with teams across the world
- Travel benefits and retail discounts

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

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