Customer Account Manager

2 weeks ago


London, United Kingdom GCI HEALTH Full time

As a Digital Junior Account Executive you will be responsible for undertaking account administration critical to all client and digital team projects as well as playing an active role in the broader smooth running of our digital and social accounts.
You will be dedicated to learning about the world of digital and social healthcare communications that GCI Health offers. This will include your own research, reading, on-the-job training, as well as attending training sessions provided by the company.
You will support the team with day-to-day activities and projects, participating in digital communications (social listening, influencer research and community management), content development, coordination and execution (LinkedIn, Facebook, Instagram, X and TikTok), and measurement and analytics activities. An important part of this role involves immersing yourself in social and digital media, which requires research to arrive at key updates and insights that can be creatively expressed across multiple channels. You’ll help us ensure that audiences experience our clients’ brands consistently, at all touchpoints, to drive the greatest impact. 
GCI Health has created and nurtures a business, environment, and culture we are very proud of, recognised most recently via being named as a Provoke Best Agency to Work For, 2023. Digital and Social Media
You will develop and expand your understanding of the digital and social media landscape and the role of digital media in healthcare communications. You will strive to learn about social media tools and trends and how to utilise them for superior client service.
Activity and Project Management
You will manage projects and shorter-term activities from beginning to end, with the support of your senior team as appropriate. You will work to meet deadlines, proactively report to your teams regularly (and unprompted) and effectively manage suppliers to deliver projects and other outputs according to your clients’ objectives.
Knowledge Building and Personal Development
You will also undertake the training available to you within the company and WPP network.
Content Development
You will upskill yourself to demonstrate proficiency in copywriting and content development for social and digital audiences. You will work closely with account teams, design and paid social media leads for the development of social media content. Research and Analysis
You will develop effective research and analysis skills, ensuring that new business pitches, proposals, client projects and campaign reports are comprehensively supported.
Financial Reporting
Inclusion, Equity and Diversity
Everyone is expected to demonstrate flexibility in an evolving work environment and be part of an open supportive and inclusive workplace culture. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications.
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