Remote Customer Account Manager

1 month ago


London, United Kingdom PrintMatch Full time

Account manager
We are looking for an experienced account manager to join our established customer service team and take responsibility for managing printed point-of-sale campaigns. The role is based remotely and on site in London.
They need to be great at building relationships and communicating with people at all levels.
Management and creation of clear and timely marketing briefs from design to distribution for each campaign
Tracking of campaign CPAs and KPIs, while managing any risks
Identifying requirements and solutions to provide legendary customer service
Keeping track of all POs for timely billing
Using management information systems and assimilating our processes to support the transfer of information between client and production
Creating new opportunities with the client and exploring ways to help grow their and our business
Time-management skills to meet client deadlines
Demonstrable experience in development of customer relationships
Excellent computer skills, including knowledge of data management within Excel
Experience in managing marketing and point-of-sale briefs from concept to distribution
Understanding of production basics on a complex account, including design, artwork, print, fulfilment and distribution



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