Remote Customer Success Manager
3 weeks ago
Full Time] Customer Success Manager [NYC] at CarbonChain (United States) | BEAMSTART Jobs Customer Success Manager [NYC]
Full Time
Remote Work
We’re building the infrastructure for the net zero transition, and we’re looking for brilliant builders who want to help define a low carbon future.
We build software to automate the carbon footprinting of supply chains. Banks, traders, and manufacturers use our product to tame the complexity of international supply networks, identify the most carbon-intensive parts, and find greener alternatives. Our company is made up of passionate people with expertise ranging from oil refining to deep learning. Between us we’ve run Amazon’s European supply chain, built JustEat’s corporate meal delivery platform, and monitored industrial emissions with satellites for Al Gore. We’ve got MBAs and PhDs but we know that there’s a lot we don’t know, and we’re hoping you can help fill that gap.
Our work requires everybody to straddle the physical and digital worlds, and a growth mindset is essential.
Your feedback will help shape the roadmap, and you’ll be supported by a crack team that loves to ship quickly and get products into customers’ hands.
Your job as a Customer Success Manager (CSM) is to be a customer champion and unlock the full potential of CarbonChain for every user.
As the first Customer Success Manager in the NYC office, you’ll help form the team in NYC and collaborate closely with London. With an established footprint across key customer accounts, we are looking for an individual that can be a customer champion and unlock the full potential of CarbonChain for every user.
Being a trusted partner to strategic accounts to drive value and successful business outcomes
Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others
Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain
Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero
Have a proven track record working in high-touch enterprise segments with B2B enterprise software products
~ Bachelor's degree
~5+ years of customer success experience; Are deeply curious about how we can reach Net Zero and the role of financial institutions and industrial players in the energy transition
~ Have domain experience in the financial or industrial sectors, with a solid grasp of commodity trading
~ Understand how to gather and use customer data to tell the user story and enable internal decision making and prioritisation
~ Are excited about taking and growing an account from 10 users to the next 1000 users
~ Demonstrate an authentic hunger to build the CarbonChain’s customer success model from the ground up, the dynamism to deliver impact, and the desire to keep learning
Right to work in the US and willingness to come to the NYC office 2+ days a week
A demonstrated interest in building products and collaborating tightly with engineers
Competitive salary + generous equity package
~ Flexible working hours - we encourage regular breaks and being AFK (away from keyboard) to support your wellbeing
~$2,000 annual development allowance for you to spend on developing your current skills and learning new things
~ Generous amount of holidays, 26 days of annual leave
We help companies automate the accounting of their carbon emissions
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