Account Manager

2 weeks ago


London, United Kingdom RECRUIT2retail AUSTRALIA Full time

Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster, and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. to support our mission to drive growth and innovation across some of the world’s leading brands.
We are currently looking for an Account Manager - Interpreting to join our team. As an Account Manager, your main responsibility is to achieve revenue, profitability, and customer satisfaction goals for an assigned portfolio of interpreting accounts.
Your main responsibilities as an Account manager at Acolad UK Ltd will be to:
Manage a portfolio of UK active clients and work as a team with other members of the sales and production departments
Build a strong relationship with current accounts to generate business with new departments, ask for referrals and to make contact with senior-level decision makers
Create and maintain sales plans and sales activities targeted at reactivating old client accounts and generating new business through new relationships
Cross-sell other Acolad UK Ltd services where appropriate
Handle incoming enquiries with responsibilities including discovery about the client and their project requirements, liaising with Production to produce the most suitable solutions to enable a client’s vision, quoting, negotiating, ongoing support communication throughout and after their project and invoicing.
Become an expert in and knowledgeably speak about interpretation and related services. This includes learning about the technologies and the solutions used to deliver our service and being able to explain complex solutions to clients in a way that they understand
Willingness to learn new technical processes in the language services and live events industries and be able to articulate these with confidence
Minimum 2 years’ experience in an Account Manager Role , preferably f or a Language Service Provider or Events Production Company
Experience working as an Account Manager or Client Facing Project Manager within the Interpretation, Translation or Events Industries is highly beneficial
Experience managing clients and client projects in an international business environment
Customer service focus with a strong commercial acumen
Hardworking, dedicated, flexible and friendly; Be a real team player, willing to help with complex tasks, with a bright, positive attitude.
Optional private healthcare
Contributory pension
Excellent record of internal promotion
Management structure that encourages innovation
Acolad is an equal opportunities and disability confident committed employer.
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