Operations Manager, Business Banking

3 weeks ago

London, United Kingdom Temenos Headquarters SA Full time

Regional Head of Cloud Operations Europe
Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably.
At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society.
THE ROLE
As the Head of Regional Cloud Operations, you will beresponsible for overseeing and optimizing the cloud infrastructure andoperations within Europe. You will play a crucial role in ensuring thereliability, scalability, and security of our cloud-based financial servicessoftware solutions. In addition, the role will manage multiple data centres anda private cloud infrastructure running critical services.
This position requires a seasoned professional with a strongbackground in cloud technologies, financial services, and leadership that willreport into the Chief Cloud Officer.
OPPORTUNITES
You will develop and execute strategies for thedesign, implementation, and maintenance of robust cloud infrastructureproviding Architectural oversight to support the company's financial servicesapplications.
You will collaborate with cross-functional teams toensure seamless integration of cloud services into software development,deployment, and operational processes, driving regional product and solutiondesign changes.
You will ensure that we optimize our cloudinfrastructure for core Temenos products by working with Product Engineeringand Services groups.
You will manage the physical Data Centre, cleanroom environment ensuring our high standards and regulatory requirements areadhered to and have a deep understanding of technology cost models andcontinuous improvement initiatives to drive to cost optimizationobjectives/roadmap.
Operational Excellence:
You will establish and enforce best practices forcloud operations, monitoring, and incident response to maintain highavailability and performance.
You will define and measure to metrics that line upto organizational goals.
You will implement and refine operational processesto optimize efficiency, reduce costs, and enhance overall service delivery.
You will have a client first approach towardsproblem and incident resolution. Foster an environment that understand thecriticality of the services Temenos provides to a highly regulated industry.
Security and Compliance:
You will work closely with the security team to ensurethe highest standards of data security and compliance with industryregulations.
You will have a thorough understanding ofregulatory obligations within the region.
You will implement and oversee security measures,such as access controls, encryption, and vulnerability assessments, tosafeguard sensitive financial data.
You will lead and mentor a team of cloud operationsprofessionals, fostering a collaborative and high-performance culture.
You will provide guidance and support in skilldevelopment, performance evaluation, and career growth for team members.
You will evaluate and manage relationships withcloud service providers to optimize costs, negotiate contracts, and stayabreast of emerging technologies.
You will collaborate with vendors to resolveissues, implement upgrades, and ensure the reliability and resilience ofservices.
You will provide oversight in management of datacenter technologies. Development of robust roadmaps for each component of theservice.
You will manage critical services and incidentswith multiple partners.
You will identify opportunities for automation,process improvement, and innovation within the cloud operations domain.
You will keep abreast of industry trends andemerging technologies to drive continuous improvement and maintain acompetitive edge.
SKILLS
You should have bachelor's or master’s degree in computer science, Information Technology, or a related field.
You should have extensive experience in financial services, cloud operations, with a focus on financial services software.
You should have proven leadership experience, managing and developing high-performing, global teams.
You should have strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure related technologies. In-depth knowledge of security best practices, compliance, regulatory requirements, and risk management.
You should have excellent communication skills, with the ability to collaborate effectively across different departments and regions.
VALUES
Care  about delivering a best in class CloudOperations organisation
Commit  to the SaaS 1st Strategy in accordance with Temenos business strategy.
Collaborate  to maintain the highest standards of Temenosthrough self-motivation, ambition and focus. Be a truly Temenosity ambassador
Challenge yourself to achieve everything you can at Temenos
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