Business Support Associate

3 weeks ago

London, United Kingdom Lloyds Banking Group Full time

End Date

Wednesday 22 March 2023

Salary Range

£0 - £0

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary


**Job Description**:
Corporate & Institutional Coverage ('CIC') is the client coverage business within Commercial and Institutional Banking ('CIB') operating across the UK and North America and looks after the overall management of businesses whose annual turnover exceeds £100m. CIC consists of many different sector Teams.

The Insurance team is one of the leading providers of commercial banking products to the global insurance sector. Our team, operating in London and New York, holds extensive relationships with the senior management teams of insurers and insurance brokers across the UK, Europe, Bermuda and North America.

Our team is multi-disciplined, with our clients using the full suite of commercial banking products ranging from complex loan financings and Debt Capital Markets issuances to letters of credit and hedging. We seek to support our team members and offer opportunities for all colleagues to develop.

The Insurance team is an important part of LBG's offering to the broader Financial Services sector and a key contributor to the Corporate & Institutional Coverage business.

We currently have an excellent opportunity for an Associate to join our team. You'll provide comprehensive support to Relationship Managers to optimise the client experience. You'll work in partnership with the Relationship Managers on a range of critical client management activities and develop strong internal networks.

Your role and responsibilities will include:

- Support client enquiries across a wide range of areas, working collaboratively with RMs and internal delivery functions to provide best in class client servicing.
- Manage NTB KYC & trigger cases across all products.
- Promote the team franchise with internal and external partners, collaborating closely with product and delivery to maximise impact and opportunities.
- Management of the relationship portfolio, record maintenance, client moves and relationship exits.
- Working with the RM’s on product initiatives with the aim to help generate new prospects and income.
- Strong team player willing and able to take the broader view for the benefit of the wider CB and team franchise, using influence to achieve efficient outcomes for the team and our clients.
- Ability to communicate effectively at all levels and across different audiences and cultural environments.
- Manage key Credit, Operational and other risks associated with the portfolio, including excesses and payment referrals.
- Support the client interface on behalf of the Group to ensure operational improvement and that enquiries and issues are satisfactorily resolved.

Essential Skills:

- Knowledge of the key product suite that Lloyds can offer both from Lloyds Bank and Lloyds Bank Corporate Markets, relevant for our client base.
- Strong work ethic, motivation, detail orientated and a passion for excellence
- Effective written and verbal communication.

Desirable skills:

- Knowledge of internal bank systems (Common, ICRS, Crisp, Com-CMD) would be advantageous.

So what can we offer you in return?

You'll be rewarded with excellent benefits, personal development and a career that’s enriching and full of opportunity

As well as a competitive salary, you’ll receive:

- A Discretionary Performance Share Award
- Generous pension contribution
- 28 days leave plus bank holidays
- A flexible cash pot (4% of base salary) to spend on benefits
- Private health cover
- Share Schemes

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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