Head of Retail
2 weeks ago
Department: Retail and Business Banking
Accountable to: Chief Banking Officer
Direct Reports: Consumer / SME Relationship Managers
Main Purpose of Role
- Manage the Retail/ SME portfolio of the bank across London and overseas clients with a view to ensure customer satisfaction, compliance and revenue growth.
- Implement a Relationship management strategy to ensure adequate coverage of all retail and SME customers of the Bank
- Key role in developing and implementing new products required to make GHIB retail/ SME business competitive
- Lead team to achieve GHIB’s strategic objective of focusing its retail banking on HNWI’s
- Lead to achieve GHIB’s strategic objective of focusing on Trade related business for payments and FX related businesses.
Key Result Areas
- Customer satisfaction. Proactively design and manage customer experience with positive outcomes
- Compliance
- Deposit mobilisation
- Streamlining retail portfolio
- New product development
- RM performance and profitability
- Ensure Customer complaints are addressed and within risk appetite of the bank
Communications
- Senior Management and colleagues
- New, potential and existing customers
Key Responsibilities / Accountabilities
- To be responsible for all retail/ SME accounts of the Bank ensuring that these accounts remain profitable and comply with all annual KYC refresh and championing the revenue generation potential of such accounts
- To grow the retail/ SME business – to deliver growth both in volume and value within the targets set by the Bank
- Build a dynamic and high performing team and implement relationship management strategies to maintain a profitable portfolio
- To be the face of Retail/ SME business for the Bank interfacing with customers seeking banking solutions
- Be the link between the origination and operational departments of the bank for the provision of unparalleled customer services to all customers in portfolio
- Support initiatives to drive deposit mobilisation
- Monitor and analyse the market, brand and competitor performance on our Niche HNWI market
- Capable of delivering training & incentives with priority customers, organising and representing the Bank at events
- Provide monthly commercial updates and detailed opportunity reports to Senior Management on the FI and Trade portfolio.
- Coordinating with the On-boarding/ Compliance Department to ensure that ALM/KYC and due diligence on Retail/ SME clients are in order.
- Identify and recommend appropriate retail banking products for senior management consideration
- Develop and implement client campaigns by researching and working together with marketing team for effective customer communication and uptake.
Person Specification
Skills and Capabilities
- A proven track record in managing customer relationships
- Relevant regulatory experience within retain / SME financial services
- Good general knowledge of banking operations and banking products / instruments
- Strong interpersonal and communication skills with the ability to negotiate
- Proven track record of building networks and the gravitas and confidence to interact with top end executives of various institutions
- A strong interest in digital and emerging technologies and their role in enhancing customer experience
- Strong problem-solving skills and excellent customer relationship management orientation
- Good credit and risk analytical skills
- Strong Business Development Skills and ability to strategize with the ability to see the bigger picture and incorporate external factors such as the general economic, political and business environment
- A clear understanding of how to apply market dynamics, geo-political issues and trends with respect to GHIB’s business
- Excellent teamwork skills and the ability to work collaboratively. Must be able to communicate with all levels of staff in a culturally diverse working environment.
Knowledge
- Extensive knowledge about the retail banking industry in Africa
- Good appreciation of Credit, Financial Crime and related risks as pertaining to HNWIs and Trade Finance
- Enthusiasm and a real desire to work effectively as part of a team
Requirements:
- 5-10 years Customer facing Experience
- Experience in retail Banking (at a managerial level)
- Experience in SME banking an added advantage
Qualifications
- Educated to degree level or having extensive appropriate experience
- Experience of operating at a middle management or more senior level
IT Skills
- Proficient use of MS Office Applications - Word, Outlook, Excel, Power point or similar applications
- Working knowledge of the Core Banking System
-
Head of Retail
2 days ago
London, United Kingdom Royal Academy of Arts Full timeThe Royal Academy of Arts is currently looking to recruit a Head of Retail, to provide dynamic, commercial leadership for the RA Shops and ecommerce operations, with overall responsibility for the retail proposition and P&L both onsite and online. As the Head of Retail, you will develop and deepen the existing ecommerce strategy and commercial connection...
-
Head of Recruitment at Retail Insights
2 days ago
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Recruitment. **About us**: Retail Insights is Northern Europe's leading...
-
Head of Talent at Retail Insights
2 days ago
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Talent. **About us**: Retail Insights is Northern Europe's leading...
-
Head of Finance at Retail Insights
2 weeks ago
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Head of Finance. About us Retail Insights is part of United Media ( which...
-
Head of Finance at Retail Insights
2 weeks ago
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Head of Finance. About us Retail Insights is part of United Media ( which...
-
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Conference Production. **About us** Retail Insights is Northern...
-
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Talent Acquisition. **About us**: Retail Insights is Northern Europe's...
-
Head of Retail
1 day ago
London, United Kingdom Knewin Full timeAs the Head of Retail you will be responsible for overseeing this multifaceted retail operation and will embed world class operational practices. You will create and execute a comprehensive strategy, will identify market trends and consumer preferences and have a strong understanding of the competitive l About the company Nanushka delivers a modern,...
-
Head of Retail And Education
5 hours ago
London, United Kingdom ACQUA DI PARMA Full timePoste Mission & Responsibilities To lead the Area Manager and Education team to deliver retail excellence, enhanced productivity, rankings and brand image ultimately leading to the achievement of retail sales across the distribution. To drive the launch and success of Acqua di Parma London boutique. As Head of the Retail Team, the key responsibilities are:...
-
Chief Financial Officer at Retail Insights
2 weeks ago
London, United Kingdom Retail Insights Full timeChief Financial Officer at Retail Insights Recruiter Retail Insights Location London, London, United Kingdom, United Kingdom Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or...
-
Chief Financial Officer at Retail Insights
2 weeks ago
London, United Kingdom Retail Insights Full timeChief Financial Officer at Retail Insights Recruiter Retail Insights Location London, London, United Kingdom, United Kingdom Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or...
-
Head of Retail
2 weeks ago
London, United Kingdom CVUK Full timeMy client is a world famous luxury menswear brand with a huge celebrity following!! A super new opportunity has arisen for a Head of Retail / Retail Operations Manager to join the team... The Retail operations manager will have experience working for a premium or luxury menswear brand and have knowledge about suits and menswear. The Retail operations...
-
Retail Operations Coordinator
3 days ago
West London, United Kingdom Quest Search and Selection Full timeRef: JO-2402-111233 | £24000 - £26000 per annum + Benefits | Location:West London, London, England | Added:03/02/24 Quest Search & Selection are partnering with this luxury multi-brand retail business that prides itself with working with some of the largest, global branded & own label Home, Outdoor & Fashion brands. This role is a conduit between stores...
-
Finance Director at Retail Insights
2 weeks ago
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Finance Director. About us Retail Insights is part of United Media ( which...
-
Finance Director at Retail Insights
2 weeks ago
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Finance Director. About us Retail Insights is part of United Media ( which...
-
Finance Manager at Retail Insights
2 weeks ago
London, United Kingdom Retail Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Finance Manager. About us Retail Insights is part of United Media ( which...
-
Finance / Accounts Manager - Fully Remote
2 weeks ago
London, United Kingdom Retail Insights Full timeAnd are you curious or passionate about finance? If so, you might be our Head of Finance. Retail Insights is part of United Media ( which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc. As our Head of Finance you get the unique opportunity to be a key player in building...
-
Head of Risk
2 weeks ago
London, United Kingdom Nexus Jobs Limited Full timeHead of Risk and Compliance - Retail Bank Our Client is a new challenger bank due to open for business soon in London. They are looking to recruit a Head of Risk and Compliance with at least 5 to 10 years proven track record of heading up a small UK bank's Risk and Compliance team. The Client will be aiming the bank at the Caribbean community in the...
-
Head of Compliance and MLRO
2 weeks ago
City of London, Greater London, United Kingdom Page Executive Full timeWe have been made aware of a global phishing campaign where employees from companies are being impersonated. We are confident that no PageGroup system has been breached. Find out how to protect yourself Head of Compliance and MLRO -Retail Banking City of London Permanent head of compliance Retail Banking About Our Client Job Description Monitoring...
-
Head of Risk
1 week ago
London, United Kingdom in Newbury Full timeHead of Risk andCompliance - Retail Bank Our Client is a new challenger bank due toopen for business soon in London. They are looking to recruit a Headof Risk and Compliance with at least 5 to 10 years proven track recordof heading up a small UK bank's Risk and Compliance team. The Clientwill be aiming the bank at the Caribbean community in the...
