Senior Ticketing Manager
3 months ago
STH Group is a Sodexo Live company, with offices in London, Auckland and Melbourne, enabling a truly global reach and service offering.
Our Company partners with event owners to make the biggest sporting events in the world - even better From the Olympic Games in London and Tokyo, the Cricket World Cup to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team covers the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime.
We are looking for an experienced Senior Ticketing Manager to join our team. In this role, you will support the Head of Ticketing in providing exceptional ticketing services for some major upcoming sporting events.
This role involves international travel and focuses on managing daily ticketing operations, developing and implementing ticketing strategies, and maintaining high standards of customer service and operational efficiency to enhance fan experiences.
Key Responsibilities:
- Drive the creation and deployment of comprehensive ticketing strategies to ensure efficient event execution and optimal use of ticket inventory.
- Coordinate with the Head of Ticketing and Ticketing Manager to manage ticket allocations by event, venue, package, and category, ensuring compliance with all requirements.
- Guide the development and optimisation of ticketing systems and technology to enhance customer service and operational efficiency.
- Proactively conduct cross-functional risk assessments associated with ticket inventory, financial forecasting, and operational delivery planning.
- Build, strengthen, and own key relationships with internal and external stakeholders and partners.
- Create and manage ticketing data across multiple systems, interpreting, analysing, and formatting data for key stakeholders to aid in financial forecasting and budget management.
- Collaborate with the Head of Ticketing to meet contractual requirements and deliverables for STH programs, ensuring effective operational delivery.
- Lead event day ticketing operations, serving as a key escalation point, decision-maker, and support for the broader tournament and program delivery plan.
- Identify opportunities for growth and development across STH programs and processes, working collaboratively to implement changes.
Who You Are:
- Proven experience with ticketing systems and processes for large-scale sporting events.
- Ability to map out requirements, processes, and resources needed to deliver projects and lead across multi-disciplinary teams.
- Experience in high-level stakeholder management with internal and external stakeholders to support operational and strategic goals.
- Strong analytical skills with the ability to apply data insights to enhance ticketing processes and customer satisfaction.
- Effective communicator with the ability to foster teamwork across departments, ensuring seamless execution of ticketing strategies.
- Highly adaptable and proactive, capable of managing multiple priorities in a dynamic environment.
- Excellent proficiency in Microsoft Office, especially Excel, to manage and analyse ticketing data effectively.
- Demonstrable ability to work effectively in a team environment, ensuring collaboration across departments to meet and exceed project goals.
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