Senior Ticketing Operations Manager

7 days ago

London, Greater London, United Kingdom STH Group Full time
About the Role

We are seeking an experienced Senior Ticketing Manager to join our team at STH Group, a leading provider of ticketing services for major sporting events. In this role, you will support the Head of Ticketing in delivering exceptional ticketing services and developing strategic initiatives to enhance fan experiences.

Key Responsibilities
  • Develop and Implement Ticketing Strategies

Drive the creation and deployment of comprehensive ticketing strategies to ensure efficient event execution and optimal use of ticket inventory.

Manage Ticket Allocations

Coordinate with the Head of Ticketing and Ticketing Manager to manage ticket allocations by event, venue, package, and category, ensuring compliance with all requirements.

Optimize Ticketing Systems

Guide the development and optimization of ticketing systems and technology to enhance customer service and operational efficiency.

Conduct Risk Assessments

Proactively conduct cross-functional risk assessments associated with ticket inventory, financial forecasting, and operational delivery planning.

Build Stakeholder Relationships

Build, strengthen, and own key relationships with internal and external stakeholders and partners.

Manage Ticketing Data

Create and manage ticketing data across multiple systems, interpreting, analyzing, and formatting data for key stakeholders to aid in financial forecasting and budget management.

Lead Event Day Operations

Lead event day ticketing operations, serving as a key escalation point, decision-maker, and support for the broader tournament and program delivery plan.

Identify Opportunities for Growth

Identify opportunities for growth and development across STH programs and processes, working collaboratively to implement changes.

About You
  • Proven Experience in Ticketing

Proven experience with ticketing systems and processes for large-scale sporting events.

Strategic Thinking

Ability to map out requirements, processes, and resources needed to deliver projects and lead across multi-disciplinary teams.

Stakeholder Management

Experience in high-level stakeholder management with internal and external stakeholders to support operational and strategic goals.

Analytical Skills

Strong analytical skills with the ability to apply data insights to enhance ticketing processes and customer satisfaction.

Communication Skills

Effective communicator with the ability to foster teamwork across departments, ensuring seamless execution of ticketing strategies.

Adaptability

Highly adaptable and proactive, capable of managing multiple priorities in a dynamic environment.

Technical Skills

Excellent proficiency in Microsoft Office, especially Excel, to manage and analyze ticketing data effectively.

Teamwork

Demonstrable ability to work effectively in a team environment, ensuring collaboration across departments to meet and exceed project goals.

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