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Service & Maintenance Administrator/Coordinator

3 months ago

Hertford Hertfordshire, United Kingdom Custom Intelligent Security Full time

Company Description Established in 2000, Custom Intelligent Security is a technology-driven ISO27001 & NSi Gold Accredited independent electronic security specialist located in Hertford. We have a proven track record of delivering unrivalled service deliverance to many Corporate and Government organisations. Our core offering includes system design and installation, integration, exceptional service and support, and compliance. We work closely with our clients to provide state-of-the-art security equipment in a professional and friendly manner.

This is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer satisfaction. Open & Close jobs on CRM – respond to clients and advise dept. Review & Co-ordinate Engineer Call sheets – Service & Maintenances Departments
• Pass on Further Actions & Information to Account Managers / Line Managers
• Invoice Requests / Admin Close jobs / Issue call sheets to clients – Service & Maintenance Departments
• Daily Checks on CRM – Service & Maintenance
• Sub-contractors Works & Documentation
• False Alarm Management – Monthly Statistics
• Service & Maintenance Statistics
• Service Kit Co-ordination
• Administration
• Callout Rota Administration
• Sub-Contractors file/schedule Administration
• Remote Monitoring – Set-up & Client Administration
• Strong customer service skills
Technical support knowledge and experience
Experience in providing training to customers or colleagues
Proficient with Microsoft Office


Company events
~ Health & wellbeing programme
~ Free on-site parking
~24 days holiday allowance