Night Shift Property Service Administrator
2 weeks ago
Property Services Administrator Location: St Ives - Office Based Hybrid working available after probation
5 hours per week working at least one day per weekend
Job Type: Full time
Our client redefines efficiency in the realm of electronic logging solutions. As a pioneering force in the industry, their mission is to empower organisations with innovative tools that enhance compliance and productivity.
Their team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software.
This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers and their team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service
To make sure they provide the best service to their customers their line are open 24 hours a day, 365 days per year. They have a dedicated nights team, so you will be working on a fixed shift pattern, working at least one day per weekend. Shifts are split into Earlys and Lates.
Building strong relationships with customers in the field
Logging issues and quote requests on the Internal System (providing reassurance & support)
Providing support to colleagues when things get busy
Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life
Ensuring Service Centre KPIs are met
Previous experience in a customer service based environment
Calm demeanour when dealing with urgent situations
Excellent computer skills including Word and excel
Previous office based or contact centre experience
Understanding of facilities management
By putting people first, they invest more in developing them alongside creating career growth opportunities and advancement across the division. It is their priority to ensure employees feel valued and inspired and commit to supporting you every step of the way.
This is why they offer a wide range of fantastic benefits to support you in both your personal and professional life.
25 days annual leave plus bank holidays
~ Contributory pension scheme
~ Voluntary private medical
~ Simply health care plan
~ Gym and retail discounts
~ Cycle to work scheme
~ Free onsite parking
~ Religious holiday swap
~ Employee assistance programme
~ Life learning online learning materials
~ Support with professional membership costs
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