Property Services Coordinator

7 hours ago


St Ives, Cornwall, United Kingdom Equals One Ltd Full time

Company Overview:

Equals One Ltd is a pioneering force in the realm of electronic logging solutions. Their mission is to empower organisations with innovative tools that enhance compliance and productivity.

About the Role:

The Property Services Administrator will provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email requests from both residential and commercial properties across the UK. You will liaise with tenants, landlords, facilities managers, and their team of engineers to utilise your problem-solving ability to provide solutions to these issues quickly while providing superb levels of customer service.

Key Responsibilities:

  • Building strong relationships with customers in the field
  • Logging issues and quote requests on the Internal System (providing reassurance & support)
  • Keeping customers informed of progress
  • Dealing with queries & chasing for updates
  • Providing support to colleagues when things get busy
  • Ensuring Service Centre KPIs are met

Requirements:

  • Previous experience in a customer service based environment
  • Excellent communication skills both written and verbal
  • The ability to work in a fast-paced, busy environment
  • High levels of attention to detail
  • The ability to think outside of the box to solve problems
  • Calm demeanour when dealing with urgent situations
  • Excellent computer skills including Word and Excel

Benefits:

  • 25 days annual leave plus bank holidays
  • Contributory pension scheme
  • Voluntary private medical
  • Simply health care plan
  • Gym and retail discounts
  • Cycle to work scheme
  • Free onsite parking
  • Dress down relaxed atmosphere
  • Quarterly charity days
  • Religious holiday swap
  • Employee assistance programme
  • Life learning online materials


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