Client Services Administrator

6 months ago


Saint Ives, United Kingdom Marlowe SRC Full time

**Client Services Administrator**

**Salary: £21,225 per annum**

**Location: St Ives, PE27**

**About us**

Elogs provides vital support services to the property service industry through cloud-based software backed up by a team of property administration wizards and we're looking for a new team member to come and join us here at the forefront of Facilities Management.

We are a fast paced and energetic business which provides vital customer service and administration support to over 10,000 properties across the UK.

Due to expansion, Elogs are currently looking to recruit another administrator to help support our increasing client base.

**About the Role**

Job Responsibilities:

- Administrate and manage internal software systems data such as adding users, managing system relationships, maintaining client data, adding property information, and uploading site information.
- Respond to a variety general query from Clients and users within the SLA
- Answers calls to the administration support line in a timely manner and within the SLA
- Regular liaison with clients and service providers to collect data and ensure it is entered onto the system accurately.
- Troubleshooting issues
- First point of contact for new system users
- To provide support to the contract manager during the mobilisation of a client
- Provide client reports such as training of suppliers/client users, and on boarding of suppliers.
- Chasing up suppliers and clients
- To carry out administrative and support queries

You’ll be given training to help you understand the role, features and benefits of our services and become an Elogs Ambassador.

**Why work for us?**

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

When you join our division, not only is it a collaborative and rewarding place to work, but you are also joining people who care, support and champion personal development. Due to continued success and growth, you have the opportunity to be a part of our journey.

**What we are looking for**
- Excellent verbal and written communication skills with the ability to understand and translate customer challenges into benefits.
- Excellent people skills to interact with staff, colleagues, customers, and cross-functional teams, and third parties.
- Customer focused.
- Ability to work on own initiative and pro-active approach to problem solving.
- Honest, trustworthy, and able to work with integrity.

**Job Types**: Permanent, Full-time

**Salary**: £21,225.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Sick pay
- Transport links

Ability to commute/relocate:

- Saint Ives: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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