Property Services Administrator

1 week ago

Saint Ives, United Kingdom CV-Library Full time

Property Service Administrator - Nights

Elogs

Location: St Ives, Cambridgeshire, - Office Based

Salary: £25,400 (inclusive of £2,000 shift allowance)

Working hours: 7pm to 7am (3 on 3 off)

About Us 

At Elogs, we enable our clients to maximise their buildings’ performance by providing support around the clock. With our team of experienced problem solvers and our unrivalled platform, you gain full control of your facilities’ performance. Confidence and reliability isn’t a question - it’s guaranteed.

We give our clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment. Embedded in your business, we own jobs from start to finish and take full control of your service providers. This empowers you to focus on unlocking the potential of your assets. Freedom - the Elogs way.

About the role

We’re looking for a highly organised and thorough Property Services Administrator to join our dedicated nights team. You’ll be at the forefront of delivering exceptional customer service to over 10,000 properties across the UK, including both residential and commercial sites. Whether it’s liaising with tenants, landlords, facilities managers, or engineers, you’ll be solving problems, offering reassurance, and ensuring every interaction sets the standard for world-class service.

You’ll work a fixed shift pattern of three nights on, three nights off as we provide 24/7 support to our clients to keep services running seamlessly.

What you’ll be doing

Logging, scheduling and co-ordinating maintenance, inspections, and repair works
Acting as the primary point of contact for enquires, issues and service requests
Manage and track service requests, prioritising urgent issues and always keeping clients updated with progress
Resolve queries quickly and effectively, always going the extra mile
Liaise with contractors, suppliers, and service providers to ensure timely resolution of maintenance issues
Monitor the status of ongoing projects and resolve operational issues as needed
Support team members with additional tasks and projects as required
Achieving key service metrics and resolving issues within client SLAs
Building strong, trusted relationships with clients
Problem-solving, staying calm under pressure to provide impactful solutions
About you

We’re all about finding people who thrive in fast-paced, dynamic environments and who truly care about delivering unforgettable customer experiences.

You know how to do this – you have experience providing high quality customer service
You’re a great communicator – you can build great relationships with clients both over the phone and via email
You can work in a fast-paced environment – you can work under pressure with a calm and reassuring approach
You’re a proactive problem solver – you pay attention to detail and take a solutions focussed approach to problem solving
You’re creative – you can think outside the box and show technical resourcefulness to solve customer challenges
You’re tech-savvy – you’re proficient with modern technology and are comfortable navigating systems to complete tasks
You’re flexible – this role involves night-time working with 3 nights on / 3 nights off shift pattern from 7pm to 7am
Why join us?

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

Our Benefits:

Annual leave: 25 days of annual leave, plus bank holidays.
Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
Flexibility: Charity days and religious holiday swaps.
Learning: Online learning resources and professional development support.
Extras: Cycle-to-work scheme and retail discounts.

INDHS

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