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Customer Success Manager
3 months ago
Job Title: Customer Success Manager / Account Manager
Location: East Grinstead
Worktype: Hybrid
Salary: Competitive basic + Bonus
Are you a dynamic professional with a passion for building strong client relationships and ensuring successful project delivery? We have an exciting opportunity for you
We are seeking an Account Manager / Customer Success Manager to join a rapidly growing leader in Underfloor Air Conditioning (UfAC) systems. This role is pivotal in fostering strong client relationships and ensuring project success.
Role & Responsibilities:
- Deliver CPDs to existing clients, promoting the benefits of our flexible space system and solutions to industry stakeholders.
- Maintain strategic contact with all project contacts, keeping the CRM updated with progress and communicating timeframes to the Operations and Projects teams for effective forecasting and planning.
- Deliver monthly sales forecasts to the Senior Team, reflecting on open opportunities and project highlights.
- Maintain excellent client relationships, stay updated on industry news, and attend industry-specific networking events as required.
- Compile estimates and work with the technical team to ensure client expectations and deadlines are met.
- Undertake selections via the selection software, understand the design process, and support the Technical team in delivering timely submissions.
- Collaborate with the in-house Marketing team to design and deliver effective marketing campaigns to existing and prospective clients.
Experience Required:
- Experience in the HVAC sector is beneficial but not mandatory.
- Successful track record in sales and client relationship management.
Candidate Attributes:
- Strong interpersonal and communication skills.
- Ability to maintain and develop client relationships.
- Detail-oriented with excellent organizational skills.
- Proactive and able to work independently to meet business needs.
If you are a driven professional with the skills to thrive in a fast-paced environment, we would love to hear from you
To express your interest, please apply
