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Customer Success Manager
2 months ago
Are you a proactive and experienced professional looking to drive customer satisfaction and business growth? We are seeking a skilled Customer Success Manager to join our team in Leeds, UK.
About the Role:
We are looking for a talented individual to lead our customer-facing team, ensuring clients derive maximum value from our SaaS solutions. As a key player, you will be responsible for developing and maintaining strong relationships with key stakeholders, onboard new customers, and guide them through the implementation process.
Key Responsibilities:
- Relationship Building: Develop and maintain strong relationships with key stakeholders at client companies.
- Onboarding and Implementation: Onboard new customers and guide them through the implementation process.
- Customer Success: Conduct regular check-ins with customers, ensuring they are leveraging our products effectively.
- Feedback and Improvement: Act as the voice of the customer within the company, providing feedback to product and development teams.
- Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services and features.
- Customer Health Metrics: Monitor customer health metrics and develop action plans to address any issues.
- Training and Support: Provide training, resources, and support to help customers maximise their success.
- Collaboration: Collaborate with sales, support, and marketing teams to enhance the overall customer experience.
- Contract Renewals: Lead customer reviews and manage contract renewals to ensure long-term satisfaction and retention.
Requirements:
- Experience: Proven experience in a customer success, account management, or related role, preferably in a SaaS environment.
- Interpersonal Skills: Strong interpersonal and communication skills, with the ability to build rapport with clients.
- Problem-Solving: Excellent problem-solving skills and a proactive attitude toward identifying and addressing customer needs.
- CRM and Customer Success Platforms: Experience with CRM systems and customer success platforms is a plus.
- Project Management: Ability to manage multiple accounts and projects simultaneously, prioritising effectively.
- Industry Knowledge: Passionate about technology and keen to stay updated with industry trends.
- Results-Oriented: A results-oriented mindset with a focus on customer satisfaction and business growth.
About Elevation Recruitment Group:
We are a leading SaaS company at the forefront of innovation and customer satisfaction. Our Business Support division is currently working with a fantastic organisation who are passionate about delivering cutting-edge solutions to clients and building long-lasting relationships.
