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Customer Success Advocate
2 months ago
Customer Success Manager
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**Role Summary**
As a Customer Success Manager at Ambis, you will be responsible for fostering proactive connections between our ERP software company and our customer base. You will work closely with clients, account managers, and internal teams to ensure customers are getting the most out of our software.
**Key Responsibilities**
* Collaborate with clients to identify areas for improvement and provide solutions to enhance their experience
* Work closely with the support team to minimize customer queries and resolve issues efficiently
* Liaise with the sales team to elevate awareness of available services and products, focusing on customer retention
* Develop and maintain strong relationships with clients to drive customer satisfaction and loyalty
**Requirements**
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Proactive approach to customer success and relationship management
* Experience working with ERP software and customer success a plus
**What We Offer**
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment
* Professional development and growth opportunities
**Language**
English (en-US)
